Campbell Appliance Heating and Air Inc
Shell, Georgetown, TX

Campbell Appliance Heating and Air Inc Reviews

3.4 stars based on 18 reviews

Featured Comments:

• N

  Nadynne Lynne Moore

  1.0

  I received below response to sharing my experience and while I understand his effort to minimize this negative review and protect his employees - my experience stands as stated, I did not change what they told me, I made notes and retold accurately. So, for clarification - #1)I spoke to the female who was answering & scheduling appts on Tuesday morning. When I asked her for her name, Kelsy is what I was told. I would have used the correct name - had it been given to me. #2) Please read other reviews on other sites - many other folks have had the same experience I have had - no shows, too busy, don't care etc etc. #3) I was not home on Tuesday to receive or confirm any appointment - I was at work in Temple from 8:30am - 3:30pm? false statement. Updated: 9/2 = Nadynne Moore ---------------- I have never felt more offended and undervalued as a customer. They are too busy and have significant scheduling problems. They set my appt for Monday 8/24, no show and no call. I called them Tuesday to ask what happened and was told by Kelsy "they are very busy right now and did not have time for my appt". She told me someone would be out Wednesday the 26th - expect a call that morning to advise time. No call received Wednesday morning, so I called them - only to be told they were too busy to see me and I had to wait another week. I reminded her that I already waited over a week for the first appt that they stood me up on - no apology, no show of concern, did not matter. So I called other Campbell's locations - eventually spoke to a Tess, who was VERY Indigent and unmoved by the fact that the company stood me up twice that week and that this experience was the same as when they installed my new unit. She made me feel like it was MY ISSUE that they were too busy to keep their commitments, and I was being unreasonable when I asked her for a new appointment date!! Said I had to wait until next week until they would set my appt. Promised to call me on MONDAY 8/31 - of course no call. Again - no apology, or even concern for my time. Just left me with a feeling "That They Were Doing Me a Favor in Taking My Call" DO NOT WASTE YOUR TIME WORKING WITH THESE PEOPLE - THEY TRULY HAVE NO ABILITY TO KEEP THEIR COMMITMENTS, AND NO RESPECT FOR THE CUSTOMERS TIME.

  ---

  Response from the owner

  Mrs Moore, I have addressed your concerns to each of the individuals you have mentioned. You stated you spoke to Kelsey just the other day, however Kelsey has not worked for Campbell in over 2 years now. Not one of our employees claim they ever told you we were " too busy for your appointment". What was said is that we are so booked up right now, and we not longer service your area but that we would try our best to get out to you as soon as we could. I show that we had you scheduled for yesterday on Tuesday, in which you confirmed. However when the technician got there which was well over a 2 hour drive to and from, that no one was even home. We do have respect for each of our customers time and we do our absolute best to satisfy each and every customer. We are A+ rated with the BBB and have been in business since 1959 which would prove customer satisfaction. Should you have any questions or concerns please call the office, as we would want any issue resolved. Good Day Mrs Moore!

• R

  Reed Campbell

  1.0

  I have absolutely nothing positive to contribute about Campbell Heating and Air. They re-worked a system in out house and did it wrong to the point it all had to be re done by another company. In addition, they used all “scrap” parts that were found to be taped together in the attic. Bringing this to the attention of management, they came out and were exceptionally rude (to the point they were asked to leave). We ended up not only having to pay Campbell but also paying another company to re do all the work again. This is a very common complaint when looking on the community page. Do yourself a favor and look at reviews of other companies.. avoid campbell! TO THEIR RESPONSE: The installation was purchased under another family members name and I oversaw the install of the system and follow up visit. This is the correct company.

  ---

  Response from the owner

  Mr Campbell, We do not have a Reed Campbell in our system! I have spoken to management in the office and the field and neither of them are aware of this matter. We feel as of you might have the wrong company. If you have any questions or concerns please call into the office and we would be more than happy to send out a technician to take a look! Hope you have a wonderful weekend!

• S

  Scott Blattman

  5.0

  I have used Campbell Appliance Repair for many years and have always been impressed with their service. I always ask for the service tech, Josh Drake. He is very honest and trustworthy and really is knowledgeable in his field. Janet Blattman

  ---

  Response from the owner

  Mr. Blattman, Thank you so much for taking your time to rate and review our services. We truly appreciate your business and thank you so much for continuing to choose Campbell Appliance Heating & Air Inc. as your service provider!

More reviews (2)