Campbell Appliance Heating and Air, Inc
H, Temple, TX

Campbell Appliance Heating and Air, Inc Reviews

3.6 stars based on 66 reviews

Featured Comments:

• B

  B Fanning

  5.0

  I contacted Campbell Appliance regarding my oven and was very impressed they could take care of my service call on the same day. Thomas, our service technician, communicated well with me as to his arrival time. When he experienced a delay, he was quick to inform me of the change in arrival time and arrived promptly as promised. Thomas was professional, well trained and organized. He entered my home respectful of my family and environment. My 20 year old oven was not working properly. He identified the problem immediately. Unfortunately it was user error on my daughter's part. Thomas respectfully explained how the system worked and then checked out my oven to make sure it worked properly. I highly recommend Campbell's Appliance regarding any appliance repair. They will be the first one I call for any future repairs.

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  Response from the owner

  Mrs Fanning, Thank you so much for taking your time to rate and review our services. We truly appreciate your business and thank you for choosing Campbell Appliance Heating & Air Inc as your service provider.

• D

  David Ash

  1.0

  3 scheduled appointments later my refrigerator is still not fixed. Really careless. They will respond promptly on the first call after that you’re lucky if they get out faster than a week from your call. It’s not a well run company. The “manager” is never in. I doubt they have one at this point. Just saying 6 weeks at least until your refrigerator is fixed and you’re not paying cheaply for their bad service. I started working with them on this in early November and I won’t have a working refrigerator until after Christmas is my bet.

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  Response from the owner

  Mr Ash, We apologize this repair has taken longer that intended. When additional parts are needed and they are not in stock and we have to order them it does take longer than originally promised. Your part is on order and as soon as it arrives we will contact you to get you scheduled for your follow up. Should you have any questions or concerns please contact the office as we would want any and all issues resolved. Thank you!

• K

  Kayla Seitz

  1.0

  Bought new system inside and out... AC part has NEVER WORKED, just the heat , had them out over and over still nada. Life got busy I needed to take a breather from dealing with. The heat didn't work a few days ago(ended up being a fuse) they came in looked at it (I thought I had to use them due to warranty) to find out after I didn't need to ...they did the repair without calling us telling the price, then proceeded to say "we assumed you'd want it done" well yes you smug attitude person. But a 60$ increase from the service $ would have been a nice heads-up... we know 190$ isn't alot when it comes to repairs for ac/heat but it's the professionalism that was missing today ..... ✌️ and before bashing me about the "wires " damaged outside" ok I'll get them repaired.... even though it wasn't working BEFORE my dogs ran around the unsecured wires your techs left... and when I noticed they were running in them I stopped letting them behind the house....

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  Response from the owner

  Mrs Seitz, We show in our system your unit was replaced in June 2018, almost 4 years ago. The labor warranty is for 2 years which was explained when you called in for service on your heater this week, before scheduling. I do understand the tech replaced the fuse without your approval but he wanted to be sure there was nothing else going on with the unit so he went ahead and replaced to fuse to further diagnose. After the repair we offered to remove the fuse and allow you to only pay the service fee but you denied that then approved the repair. We truly apologize you feel you had a negative experience within our company and services. We are A+ rated with the BBB which should prove we would want any issues resolved. Should you have any questions or concerns please call the office and speak to management.

More reviews (7)