Calcasieu Mechanical Contractors
Club, Lake Charles, LA

Calcasieu Mechanical Contractors Reviews

3.7 stars based on 12 reviews

Featured Comments:

• L

  Lee Sims

  5.0

  Awesome company with excellent company culture. A great place to work or do business!

• M

  Michael Polk

  4.0

  Great place to use for all your commercial HVAC needs!

• D

  Devin Sarabia

  1.0

  Terrible repersentation. This company was given to me off a reference from the mall we are apart of. Called in on the weekend to get emergency work. Got transferred to an on call Tech who informed me he would have to check in with his supervisor if the work could be taken care of that day or would have to be moved to Monday. Confirmed his name and that they would be at our location the following morning. No one showed up so we contacted them an hour after the time window we we're given. Long story short I get connected to a supervisor who informs me without reason now they are not gonna take our call after getting frustrated that I communicated her tech was saying something completely offput from the message she was relaying. Now I know why you have a 3.6 review rating. I will also be relaying to the mall to stop giving you as a reference. Communication needs to be improved if you want to be successful.

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  Response from the owner

  I am very sorry that no one showed up at the appointed time Monday. We have made some changes that substantially improve the flow of information from the technician on call to dispatch. We have also revised our policy of taking overtime calls from new customers. We service almost 1000 locations throughout Louisiana and South East Texas, and have few complaints. The complaints we do get are swiftly addressed. Thank you for your honest feedback.

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