C&C Heating and Cooling LLC
A, Cape Coral, FL

C&C Heating and Cooling LLC Reviews

4.5 stars based on 29 reviews

Featured Comments:

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  Mona Moore

  1.0

  Need to say how very disappointing it was to deal with C&C yesterday after being a loyal customer for more than SEVEN YEARS. After purchasing a brand new A/C from them on their recommendation we have had nothing but problems with it. After waiting four days for a service call I was basically held hostage by the owner himself to pay UP FRONT in order for the serviceman to be allowed to put freon into the unit for the third time which should NOT be required on a new machine. They have now lost our business - this is no way to treat a loyal customer.

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  Response from the owner

  Mrs. Moore, We are very sorry to hear of your dissatisfaction of our services. Here at C&C Heating and Cooling LLC., we take pride in our customer service. Unfortunately, due to the COVID-19 CDC regulations, we had 2 staff members test positive for the corona virus. It was imperative for us to close last week and not expose our valued customers. We then serviced our customers, responsibly, as soon as we safely could. Unfortunately, we do not manufacture the equipment we provide, but we always stand behind our warranties. The new unit that you are referring to was installed on August 25th 20 19. With that being said, it is difficult to locate a freon leak especially when the copper piping is over ten years old. We always recommend a thorough freon leak test which was offered at discount at time of service call. Upon our recommendation, you decided to not go through with that. We always strive to fix/correct any issues to the upmost satisfaction. We pride ourselves in having a solid business relationship with all of our customers.. If there is anything at all that we can do to change your mind (especially sending the owner to your home) please don't hesitate to call us at 239-242-2608. Thank you, C&C Heating and Cooling, LLC

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  Mona Moore

  1.0

  Further to your recent reply to my recent review, please let me clarify a few things. Your serviceman tried calling you at least twice, to set up a new appointment for the next day to find this leak and carryover the labour and travel cost but you Mr. Conan said ABSOLUTELY NOT!! You wanted payment for that day before the freon could be put into the machine. I even tried calling to speak to you personally but you would not speak to me. The only “discount” you offered me was $25 OFF my Service Contract - not on finding the leak in the system. And by the way if you check your records there was a LEAK detected on March 6/20, less than 1 year after installation by your company of my NEW A/C. There was a leak test scheduled for March 9th between 2-4. I have no record of this ever being done. Had you taken the time to speak to me I could have explained ALL of this to you, but you chose not to. So now I choose to take my business elsewhere!

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  Phil LeBoutillier

  5.0

  Fantastic experience. The actual owner of the company arrived and provided the original assessment. His crew arrived the same week to install our new AC system (interior and exterior units). As expected, everything continues to work perfectly. Recently we had a question regarding unusual amount of dust in our house (been doing that well before the new AC unit was installed) - The owner "Conan" (NOT a barbarian) showed back up, noticed and fixed some duct work for a very reasonable charge. Its great to know we have a reliable HVAC company we can call and get immediate attention. Highly recommend their service and team. Brenda in permitting really knows her stuff!

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