Burkett Heating & Air Conditioning, Inc.
Arrow, Stevensville, MI

Burkett Heating & Air Conditioning, Inc. Reviews

2.8 stars based on 21 reviews

Featured Comments:

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  Frank Glass

  1.0

  We recently made an appointment with Burkett's because they did the initial HVAC install in the home. Spoke with the receptionist to set the appointment up, she was very polite, I asked how much to have a tech come out and give us an est. for repairs, she said it would be $99 for the service diagnostics and if we needed a cleaning it would be an additional $79. So we went ahead and set the appointment up, I have some background in HVAC so I am somewhat familiar with the operation of the system and had done a couple of checks the night before and iterated to the receptionist and the tech there was a pressure switch issue. Because I have a full time job and didn't mind paying for fair service, we just decided to have them come and check it out and give an est. if we needed repairs. The tech came out spent approximately 45 minutes, then came up stairs and said the intake was plugged due to ice. he had taken the intake off the furnace of which this just initialed lifting up the PVC pipe and setting to the side, he explained that its a common problem and just needed to thaw out, i said ok I could take it from there, I did not get a quote for picking up the PVC and setting it to the side, he just did it . " Remember I asked for a quote before any repairs" I was fully prepared to pay the $99 for the 45 minute service call, I then asked if he thought it needed cleaning and he said no it looked fine. I then said how much do we owe and was shocked when he said it would be $160. I didn't argue with him, but after my Girlfriend and I talked about it we decided to call and ask for the $61 back as we did not believe we should have been charged for for the Tech lifting the PVC pipe up 2" and setting to the side especially when I specifically asked for a quote first. My Girlfriend called back the next day and spoke with the manager Aaron, to ask why we were charged the extra $61, he said because the Tech removed the PVC (of which again there was no ok for the extra $61 to do this).Not to mention he was very rude to her! I then called Aaron myself and asked the same question of which he gave me the same answer. POINT be very specific if you are going to do business with the new owners of Burkett’s! They are not the same family owned business!

• K

  Kevin Korgel

  1.0

  Made a repair appointment because they had installed and have serviced this unit in the past. Tech came out and said everything was working fine and it just needed topped off with freon. Said they didn't carry R22 and I needed a new system. Had to pay for a service call. Made a few more calls and everyone carries R22. I had HVAC folks lined up to help. Its been working for several days now. Guess all they wanted was to make quick service call $ and maybe sell a new system to a costumer not need a new system. I can tolerate a lot but will never accept being lied to.

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  Response from the owner

  Mr. Korgel we are sorry you felt the need for the negative review, however, our Technician was not dishonest with you and you were charged the quoted diagnostic trip charge which is customary for all HVAC companies. The EPA began phasing out R22 on January1, 2010. On January 1, 2020 the EPA banned remaining production and import of R22. Companies that are still willing to use it must rely on recycled, recovered or reclaimed to charge a unit. Our company's stance has been that the extreme increase in costs for this are not a benefit to our customers as it is usually needed due to a leak in the unit and replacement is inevitable within a short time. We chose not to charge our customers over and over again for this band aid to a bigger problem that would cost them much more in the long run. Thank you for understanding and please feel free to contact us with any further questions.

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  Ken Nedbal

  1.0

  Repair text showed up on timeDiagnosed problem inform me part was $697 for part Had to go pick it up at shop they only had a universal one so was going to change me 99 dollar service call 697.00 dollars for part ,researched part online original part at several places 71.00 dollars. Called burkett office to have someone inform me they have overhead cost and the price included labor. 4 screws 6 electronically connections ! I understand business need to make money and charge more for parts they buy wholesale but to charge 700 percent plus service charge is outrages

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