Bruno Air
Corporate, Naples, FL

Bruno Air Reviews

4.4 stars based on 868 reviews

Featured Comments:

• J

  Jim Eiden

  5.0

  I am the owner of a new Bruno air conditioning system. It was installed in my home by a very professional team of technicians who were able to listen to all my questions and explain anything I was concerned with. I have had this system for almost a year and have been very pleased by the service techs who arrive every six months for a complete check of the system which operates very much to my satisfaction. Doug, the tech who serviced the unit today, was very knowledgeable and efficient. Performed his work and finished in a timely manner. He was able to explain to me all the processes he completed and left me with my mind at ease. Bravo Bruno!

• J

  Justin Lammers

  1.0

  WE NEED HELP!!! Had AC unit installed 7/17/2018 by Bruno Air. Wife was pregnant and family was visiting us at the time when our AC failed to cool the house. Bruno used high pressure sales and took advantage of our lack of knowledge in HVAC pricing. We were charged nearly $25,000 for HVAC on our 3 bed 2 bath single family home. We financed the project via PACE (Ygrene). Bruno claimed price was high because we would have no HVAC expenses for 16yrs due to their built in warranty. Air Pros since then bought Bruno and their customer lists after Bruno was sued. On 2/9/2021 Air Pros came to do maintenance check and told us our AC has a leak somewhere. They charged us $650 for leak seal and dye study claiming they don’t honor Bruno’s warranty. So with no options we pay $650 for Air Pros to do leak seal and dye study. Air Pros tells us they will be back in roughly 2-3 days. Air Pros didn’t return to read dye study until over a month later on 3/18/21 since I called them and inquired about their testing and return assessment. Air pros then came on 3/18/21 and told us we have a leak in our line set running between condenser to air handler. They also claim for the first time that the line set was tan incorrectly. Air Pros says it will cost us $3500! They claim they are giving us a military discount and senior citizen discount even though we are neither of those. After hearing that I contact other AC companies and find out my AC didn’t have a permit pulled. The other AC company seems surprised that Bruno didn’t pull a permit especially since we financed the HVAC project via PACE program under Ygrene. So now today on 3/18/21 I’m left trying to figure out how to proceed. We can’t afford a lawyer. We can’t afford to repair the line set. Air Pros is pressuring us to repair immediately telling us our unit warranty could be jeopardized if we don’t fix the line set right away. One of the other AC companies also informed us that Bruno air didn’t file for warranty on our HVAC system. OUR FAMILY NEEDS HELP!!!

• P

  Paul K

  1.0

  Terrible experience with Bruno. Air Conditioning stopped working so I made the call to them. The technician came out and after an hour or so he told me my coil was bad and it would be very expensive to repair. He then started to quote me a whole new ac system ranging from $8000 up to $18,000. I should mention my ac is Carrier and only 8 years old. I told him I could not afford to do that and I was going to get a second opinion. He then began to complain to me about how far he had to drive to get to my house and how late in the day it was. After his whining was done he said they could just replace the coil and that would cost $4000. I told him again that I could not afford that. This is when he made this ridiculous comment, "well how much were you expecting to pay?" I told him that I was expecting to pay no more that $1200 to repair the system. Now he began to recalculate the repair, amazingly it came out to be $1198. ??? I should have kicked him out of the house right there, but instead I said, "fix it then". They did come out and make the repair, though the system has not been working well ever since the repair. Yesterday I had a technician come to take a look to see why my ac cannot maintain temperature. This tech was stoned out of his mind. I don't know what kind of drugs he was on, he could not stop pacing and speed talking. He gave me a diagnoses of my system that was ridiculous once again, I don't even remember what he said because I just wanted him out of my home. I will now be using a much more professional and reputable company.

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