Bruce Heating & Air
Brinkley, Kennewick, WA

Bruce Heating & Air Reviews

4.7 stars based on 207 reviews

Featured Comments:

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  Genny Schiffler

  5.0

  I have had the same technician for many years. He has retired. Today I had a different technician. Very impressed with him. He was polite, knowledgeable, friendly and many more superlatives.!! I have been very pleased doing business with Bruce, Heating and Air Conditioning all these years.

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  Response from the owner

  Genny, I can empathize with the comfort over the years of having the same tech. I think you will find a new favorite in no time.

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  Steven Burkett

  3.0

  We decided to use Bruce Heating & Air because they were recommended by another contractor we had used on our remodel. The initial buying of our new hvac unit went smooth but then there was a conspicuous lack of communication. They failed to keep us updated about the delay in our HVAC system. We had to keep calling them. Finally it was time to install and the actually HVAC person was on time, professional, courteous but the electrician they subcontracted out to was not. Then the system was turned on to test and within 2-3 minutes I smelled burning, the air filled with smoke and fire alarm went off! The actually heat panel was not correctly installed and burnt up. But the service person immediately took charge and went and got a new replacement piece. Finally, it worked. Then there was suppose to be the final inspection one to two weeks after and we didn’t get the final inspection until almost five weeks, again, after we called to see what was going on.

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  Response from the owner

  Steven, thank you so much for sharing your experience. In talking with our department leads, there were several opportunities to better communicate with you. We will learn from this and be better moving forward. You will be getting a call from our team this afternoon. Thank you again for the feedback and your business.

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  Bess Carlson

  5.0

  John D did a maintenance service on our unit the other day and we were very pleased with his visit. He was courteous, professional, and friendly, all at the same time. He also made fast friends with our little Shih Tzu, Lady.

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  Response from the owner

  Still laughing that John made fast friends with your dog. That sounds like something he would do. Thank you for trusting us with your unit (and dog). Hope to see you again soon.

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