Bristol Heating & Air
Edgemont, Bristol, TN

Bristol Heating & Air Reviews

3.1 stars based on 21 reviews

Featured Comments:

• D

  Daniel

  1.0

  Around 4pm I called this company when my heat unexpectedly went out. They were coming to do after hours service to see the problem and fix it, at a high price which I expected. 3 hours later I'm still waiting, I'm not sure if I should go buy a space heater or wait for them to show up, and Walmart isn't open all night right now and it was cold so I called them. I spoke to a lady with an answering service who said she'd call the tech, I expected to be put on hold but instead she hung up. I waited 15 minutes, which I thought was plenty to get a hold of them, and I called back because no one called me. I spoke to someone else, explained the issue and she said she'd have the tech call. 15 more minutes pass and nothing. I called yet again and was told if they didn't call me back in 15 more minutes to call her again and she'd "blow his phone up for me". I never heard back and no one showed up. I ended up calling another local company who called me back in 5 minutes, came out quickly and for a lesser price. The following morning this company had the balls to call and ask me how my service went, at 7:30am. They didn't even know their tech didn't do anything. Save yourself a lot of trouble and call literally anyone else.

• T

  Tina Rose

  1.0

  I called on Friday to have my unit checked. I talked to the answering service but I received a prompt call back and the service tech came to check things out. He was very friendly and I have no complaint with the service tech at all. He found the problem and 'fixed' things. I woke up on Saturday morning with NO HEAT and it was 34° that morning outside. My house was 50°. I called at 810 am and was told someone would call me back, the same as the day before. After 2 hours I didn't hear from anyone, I called again, then again two hours later, then again.... Probably about 6-7 times that day. Never heard from anyone. The next day, I called again that morning, same response, someone would call me back, yet no one did. They advertise 24/7 service, but apparently they don't take that serious and weren't even respectful enough to return my call. At one point I specifically asked the answering service if they could have the manager/owner or who ever was responsible for the business that weekend to call me, still nothing. I sent an email, and a Facebook message.....still nothing. ABSOLUTELY THE WORST CUSTOMER SERVICE, and if this were my business I would be ashamed. I couldn't even get a phone call or message after waking up with no heat on the two coldest days of May. Finally on Monday morning, I called again and I got a call from the service tech, who came out and fixed the issue. I will never use this service again.

• B

  Bob Land

  1.0

  Biggest ripoff joint in town on a number of levels. A few years ago, I asked for a bid on replacing two heat pumps. Prices came in 60 percent higher than others I checked with. Then they tried to have me finance about 40 percent of it at 27 percent interest. Told them I didn't want it, but they signed me up for a $6000 credit line anyway. Run, do not walk, away from these thieves.

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