Breezeways Air Conditioning & Heating
25th, Tucson, AZ

Breezeways Air Conditioning & Heating Reviews

4.3 stars based on 183 reviews

Featured Comments:

• A

  Alfred Molina

  5.0

  Breezeways is a company I would recommend to all family and friends. When I called the office a young lady named Sadie answered the phone very professional and kept a conversation going. She met all my needs and i was very satisfied. The tech Brandon was very friendly when he came to check my unit. This company is a 10/10 for me.

• J

  Jennifer Mohr

  1.0

  Be very careful doing business with breezeways. They charged me almost as much as a new air conditioner to fix a three year old air conditioner that was just out of service warranty but still under manufactures warranty. They didn’t tell me about the fee until it was done. They sent me an estimate which went to my spam and I never saw. They seem to think that this constitutes an agreement to pay that. I allowed work to go ahead because I was verbally told by the technician that there would be a labor charge. Having not mentioned any exorbitant fees, I falsely assumed it would be a normal service fee. They bullied me into paying the bill in the end. I did business with breezeways for years and I’ve had bad experiences since new management took over a couple years ago. It is not the same business and I expect they won’t last long.

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  Response from the owner

  Dr Mohr purchased an A/C unit that failed 3 years after purchase due to a manufacturer’s defect. It was still under the manufacturer’s 10 year parts warranty but outside BreezeWay’s 2 year labor warranty (this is a common industry standard). The customer was told that there would be charges at the time of diagnosis and was emailed a written detailed estimate on Aug 6, 2021. When the new replacement parts arrived Dr Mohr was notified and asked us to complete the repairs. On arriving our technician informed her there would be a charge for the repairs to which she agreed without asking how much it would be. The repairs were undertaken to her satisfaction and she signed the invoice noting her satisfaction with the work and committing to pay the full invoice amount – the invoice amount was very close to the estimate and the repairs charged were not anywhere close to the installation cost of a new unit – especially given recent price increases and equipment shortages. BreezeWays is an honest, ethical company and all procedures were followed in trying to inform and educate our customer. We are sorry Dr Mohr did not find the estimate in her Spam folder and authorized work without knowing the price. We hope the unit operates as intended for many more years and she is comfortable in her home.

• T

  Theresa B

  1.0

  I have been trying to get Breezeway to repair my AC/ furnace that they installed. I have taken time off from work and they have no showed twice. Their phone system doesn't work properly nor the staff. You leave a message and they do not call you back. You leave a message with their office staff which is one person and she does not call you back. I have been rescheduled numerous times. I've never experienced such unprofessionalism and so many excuses as to why they do not show up. Even when they promised that they will be there they still no show. This has been going on since last year. I will never use them again!

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