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This page contains information related to Brauer's Mechanical, Inc. in Creek, Poquoson, VA which locates in your neighborhood. You can discover detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

Brauer's Mechanical, Inc. in Creek, Poquoson, VA | HVAC Near Me

These guys are terrific people who have been to our house several times.  The owner Craig has gone above and beyond to make sure everything is good and has come to our home himself and replaced our thermostat. He has a great attitude and personality.  We really appreciate all the hard work and extra care we feel this company gives. We also want to say Dave is such a nice guy and always friendly and explains everything so well. We would definitely recommend this business to anyone that wants honesty and great performance from a well respected business.

The customer service representative, Michelle B was extremely rude over the phone. She has zero regards for the customer. Instead of listening to my concerns and trying to work with me as a customer she just talked over me. After all of that she just hung up on me. All I needed was to setup an appointment to complete the installation of my H-Vac Unit.

FollowUp 20210922
As of today still waiting for my appointment to complete my installation by relocating one of the vacuums vents.

As a Veteran my self, I feel very disappointed for this treatment from a Veteran own company. If you are in the market for a new Hvac or any kind of services related, I highly recommend you to find a different company.

Sir I appreciate the feedback and we will remedy the situation. Thank you

The Good: Mike Cook, our technician, was outstanding!  He took the time to explain what our issues were as well as what he was doing to remedy them.  He was committed to getting the job done right.

The Bad and the Ugly: If you like being spoken to like a human being, hope that Michelle doesn't answer the phone when you call.  She is unbelievably and unnecessarily terse and just rude. After dealing with her twice, I just had my wife call figuring it was a clash in personalities.  My wife shares my assessment.  I will never understand why folks are abhorrent simply because they can be.

I appreciate your feed back and I will be sure to address it immediately. Thank you for your business and for your time.

BEWARE SR CITIZENS AND MY FELLOW USAF RETIREES!!!!!

I was ripped off by Brauers.  They were dispatched for a thermostat not responding to my A.C. Unit.  They told me I needed a new unit.  After 6 weeks of waiting (Jul-Sep) in Virginia heat they replaced the unit and made me pay them   The unit would not start, they tried for one hour and finally ascertained that all I needed was a new thermostat.   Quite the price difference!!!   My new HVAC unit is missing heat strips which Brauers acknowledged and promised they would b back to install "before winter"   Today I was notified they no longer want the work and now I have to get another company to come clean up their shortfall.   However Brauers was paid in full for the complete HVAC system/install.  I am a old lady  who they took advantage of.   Use another company.  Run!

Customer was assigned to our company by American Home Shield Warranty on 07/22/2020.  We assessed that her coils were so filthy from neglect and from smoking inside the house that there was no air flow through them and little to no cooling effect for the system.  We requested that her home warranty send a new system to replace the old one.  As a courtesy  we sent a second tech out who spent over an hour in her attic in 100+ degree weather scrubbing the coils to attempt to get any cooling effect for the customer to help until her new equipment arrived.

Her home warranty sent a straight AC system instead of a heat pump.  We worked with them to correct their error and get the right equipment sent to us.  Throughout this we had positive communication with the customer and apologized for delays and concerns with using her home warranty’s process.

Install took place on 09/02/2020.  The only monies collected from the customer was what was not covered by her home warranty company, a total of $550.00 paid for a complete system changeout.

After install it was discovered that her old thermostat also had an issue and was not working with the unit.  This was an additional problem – NOT the only problem with the previous system.  The customer became irate and called the office belligerent and screaming at the secretary stating that this was the only issue she ever had and that we had done a system replacement for no reason.  Secretary asked her if she wanted the company to reach out to American Home Shield to see if they would cover the thermostat or if she wished to pay for a thermostat herself.  She asked for the cost of the thermostat and was quoted $150 installed for a median range thermostat.  She agreed and secretary sent another tech to the supply house to obtain a thermostat to ensure that the customer would have working ac by the end of the day.

Within 20 minutes the customer had the warranty company on the phone accusing the secretary of fraud and extortion stating that our company was “forcing her” to pay more money after the fact for the install.  The secretary relayed to the warranty company that she had asked the customer if the customer wanted us to check with her warranty to see if the thermostat would also be covered and she had requested the price for her to pay for it, at no time did our company “force” the customer to pay more money, nor did we attempt to “extort” money from her.  The warranty company agreed over the phone to cover the thermostat, so the customer was never charged for the thermostat replacement.

Once the technician arrived with the thermostat the customer became even more irate and after he installed the thermostat she screamed at him and threw him out of the house all while accusing him of replacing her system under some false pretenses.  Again, this information is patently untrue.

During installation it was also found that the customer’s warranty company failed to provide a heat kit for her unit meaning that the unit would not be able to defrost properly when running in heat mode.  Prior to the customer’s hostile actions our company had planned to reach out to American Home Shield to request these parts be provided so that we could return to complete the installation of the heat kit, however given the customer’s extreme hostility and the fact that she threw the technician out of her home who came to install the thermostat we notified American Home Shield that they would need to send another company to complete this step given the customer was so openly hostile to our employees.

Photographs of the severe deterioration and hideous state of the customer’s equipment were provided to American Home Shield Warranty Company.

I am all about customer service.  From the initial dispatch through the technician making the repair, I received great customer service! The gentleman that came to my home explained to me the issue and even took the time to break down terms and allow me the comprehension time to understand.  I’m a first time homeowner who purchased an older home so we’ve had a lot of contractors come to our home.  This is the FIRST contractor that came up and shook my hand - then came back inside and explained what’s going on and what was done.  I felt like I learned something after he left! Even the woman who answers the phone was nice and attentive to me.  Great customer service! Fast repair! Knowledgeable techs! Happy customer! Highly recommended.

9/4/2020 review. A Brauers Mechanical Inc. technician named David, came out to my house today to inspect my house AC unit because we had a couple instances over the past two days where the outside unit wouldn’t turn on when it should’ve and I stayed with him during the entire visit. I explained to him what was going on and we walked through our garage where he stopped to look at the inside unit (but didn’t ask to inspect the inside unit any further) and then we walked outside for him to check the outside AC unit. The technician, David, recommended to have the outside unit serviced because at least one of the readings was indicating a reduced efficiency with the unit and he also recommended replacing the thermostat. After I signed the invoice and David called a Brauers dispatcher to inform them of the visit. I called the dispatcher (a female, but not sure what her name was) to schedule the maintenance and that is when she informed me that the technician, David, told her that I WOULD NOT ALLOW HIM TO CHECK THE INSIDE UNIT (WHICH WAS A LIE! DAVID NEVER ASKED TO INSPECT THE INSIDE UNIT). I didn’t have a problem allowing him to inspect the inside unit, if he would’ve asked… BUT HE DIDN’T ASK AND THEN HE LIED TO THE DISPATCHER AND TOLD THEM THAT I WOULDN’T ALLOW HIM TO INSPECT IT! We had our landlord call Brauers and ask for a different technician to come back out to check the inside unit and the female that he spoke to was very RUDE AND SHORT with him.

Response from the owner 10/12/2020:
Mr. and Mrs. Livingston were tenants at the home at time of the assessment.  When the technician David asked to see the internal portion of the ac/heat unit he was told that that was not the problem and was denied access to review the furnace/coil.  He recommended maintenance but we told tenants that we would have to be able to access internal portions to do a proper maintenance, that we could not be denied access to any portion of the system in order to properly do our jobs.
The tenants became irate and hostile in hearing this statement and called their landlord who called in to request a different technician and we told him at this time we did not have any other technicians available for same day service as they were on other calls.  The landlord called back later and canceled the call.

My REPLY to the Owner's Response 10/12/2020:
I did NOT deny access to David (technician) to review the furnace/coil. He passed by it, glanced at it for a minute, BUT NEVER asked to look at it again. My wife and I did NOT get IRATE AND HOSTILE to the technician or the female dispatcher even though their technician, David, LIED and said that we did NOT allow him access to the inside furnace/coil and the female dispatcher was RUDE!!!
***I understand that this is my word against Brauers, BUT INTEGRITY is crucial for me as a commissioned officer in the US NAVY!!!***

Mr. and Mrs. Livingston were tenants at the home at time of the assessment.  When the technician David asked to see the internal portion of the ac/heat unit he was told that that was not the problem and was denied access to review the furnace/coil.  He recommended maintenance but we told tenants that we would have to be able to access internal portions to do a proper maintenance, that we could not be denied access to any portion of the system in order to properly do our jobs.

The tenants became irate and hostile in hearing this statement and called their landlord who called in to request a different technician and we told him at this time we did not have any other technicians available for same day service as they were on other calls.  The landlord called back later and canceled the call.

Great service by Norman. No ifs ands or buts for the next repair call

Haven't had heat in a month waiting for brauer's to get part.called twice this week to check on part that is supposed to be here.was told they call me back haven't heard from them

I do apologize sir, unfortunately I can only comment on the communication by our company, or lack thereof, as far as the repair I can only be as fast as the warranty company will allow.

Very nice folks. Norman was very professional.  Explained everything.  Even had pictures of issues with repairs. Easy to deal with. Fair prices. I highly recommend.  Thanks, Steve

Was assigned this contractor by my home warranty company. Poor communication and response time. Came out on the 9th to diagnose the issue turned diagnosis to home warranty on the 15th. Installed parts on the 23  by “Mr Brauer”and AC still not working on the 24th and can’t get back to reassess until the 29th. Called to ask to speak with owner and when inquired his name I was told “Mr Brauer” and that she will tell him I asked him to return my call and that she can’t make him do anything.  She would not give me his full name.  Very Unprofessional when either the diagnosis was wrong or whatever the case may be to have to wait almost another week to try and rectify the issue.

Brauer's Mechanical, Inc.
Creek, Poquoson, VA

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Brauer's Mechanical, Inc. Reviews

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