BOVIO RUBINO SERVICE
Haddonfield-Berlin, Voorhees Township, NJ

BOVIO RUBINO SERVICE Reviews

4.6 stars based on 355 reviews

Featured Comments:

• M

  Mannan Patel

  1.0

  The owners Angela and Brian have no idea how to run a business and have no training in customer service skills. After waiting 10 days I reached out because I was able to find parts from another distributor for my heating system. The unit was installed and maintained by them in the past.They apparently work with only one distributor for parts and warranty work. The owner became so frustrated because apparently she did a favor by getting parts from somewhere else. When I asked for a quote on a new water heater they told me they would not like to do business with me again.

• J

  Jayda Ward

  1.0

  PLEASE DO NOT WASTE YOUR MONEY!! They came to my home to fix a sink just to stare at it say they couldn’t fix it and then proceeded charge me for ABSOLUTELY NOTHING. I understand the $70.00 fee for coming out but not the additional charge for saying they attempted to fix it when all they did was STARE at it.They offered to give me the number of someone who might be able to help but once they payment processed they left and didn’t give any number like they said they would.The same day I called someone else and they had it done within 2 hours. Don’t waste your time with them go to someone else. Wish I could give them 0 stars but I am forced to give them 1.

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  Response from the owner

  Thank you for making us aware of your service visit experience, Bovio Rubino aims to always give our clients the best experience possible and we see that you did not have that. Please reach out to our Client Service Team at 856-740-3600 to discuss further.

• L

  Lisa Sabatino

  1.0

  Unfortunately my review is not timely but about a year ago I had water in basement from Hvac. Rubino sent someone out and supposedly fixed a clog in the line. The next day or 2 I had the same problem and mike refused to send someone out to look at it unless I paid for a $400 part. I argued about this and because it had only been one day. Needless to say he would not Change his mind after being a customer for 20 years and putting a lot of money in their pockets. After threatening to report him, he just dumped me and left me with water in the basement. The new company I called came out right away and reported it was the same exact problem rubino had supposedly fixed a couple days before. They fixed it and sent my check back to me because they felt bad fixing the same thing! I told them about rubino. Buyer beware! They are all about the money and care nothing about helping u or long term clients.

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  Response from the owner

  Thank you for your feedback on the 2020 repair. Yes there was a clog in the line and it was caused by improper installation that the company did not install. We did choose not to further service you as you stated, as this was not the first time you were dissatisfied with our service and we felt it best that we part ways. We hope that your new company has been able to satisfy you and wish you the best of luck in the future.

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