Bottini Fuel
Ulster, Saugerties, NY

Bottini Fuel Reviews

4.6 stars based on 165 reviews

Featured Comments:

• P

  Paul Steinberg

  4.0

  We are satisfied with the work done and the ease of arranging the service call, and in particular the technician who did the installation, who was knowledgeable and did the work thoughtfully and comprehensively, but we feel the fee was too high, particularly since we have the premium service contract every year. This installation was not covered, which we understood, so we expected to pay a fee, but nevertheless, what they charged felt too high, and the agent we tried to speak to about it absolutely refused to discuss it. We have had good experiences with Bottini for several years now, but this experience with the fee did not make us feel like valued customers.

  ---

  Response from the owner

  Thank you, Mr. Steinberg, for your business and for taking the time to share your feedback with us. We are very sorry you were made to feel the way you did. I will review your account today.

• M

  Michael Bender

  5.0

  Bottini was able to schedule a same day visit to my house to fix an issue with the thermostat and wiring. The Bottini team was very helpful in diagnosing the issue and fixing it in a quick and efficient manner. Thank you to the entire team for great customer service and results!

  ---

  Response from the owner

  Thank you so much, Michael! We are so glad we were able to provide you with the high-quality service you deserve!

• D

  Duncan Adams

  5.0

  Bottini's website states that heating problems "...always seems to happen on the coldest... days, when your equipment is working hardest: You suddenly realize your furnace, boiler or central air system is no longer working." This statement proved to be true for our boiler this winter on one of those zero degree winter weeks, but Bottini was quick to send out technicians to trouble shoot the problem until it was resolved... averting frozen pipes, frozen toes and also saving our old(ish) boiler from needing complete replacement! From the friendly customer service reps to the knowledgeable technicians... I highly recommend Bottini Fuels.

  ---

  Response from the owner

  Thank you so much for taking time to share your feedback and recommending us! We appreciate it very much!

More reviews (7)