Boen Plumbing Inc
Franklin, Waco, TX

Boen Plumbing Inc Reviews

2.9 stars based on 14 reviews

Featured Comments:

• D

  David Baker

  1.0

  Company was called to unclog the pipes in a kitchen sink. The worker did a fine job and finished within an hour - so the plumber wasn't the issue. Before having them come out, we were told if the plumber makes it before a certain time, we would pay I think $87.50, if it was later, we would pay more because of overtime. They arrive at 3pm and left at 4pm, so we fell into the $87.50 per hour payment. But what they don't tell you, is that they bring a machine in to your house, that I assume is for unclogging a pipe. The plumber plugged it in, use my electricity to power it, and maybe used it for 10-15 minutes max. When I call to pay my bill, they tell me its $87.50 for the work, and another $80.00 for the machine! So I'm thinking the whole time, what a great price! But they sneak that machine cost in that makes no sense and essentially double your cost for no reason. It's like they making you pay to rent the equipment they already have that is needed to do their job. Absolute joke. The employee was great, professional, and did a good job, but the company itself is the problem. Their home office either doesn't answer the phone, or tells you to hang on for a minute then hang up on you. They also shouldn't be tacking on fees for a machine they own and barely used for the job, unless they tell you ahead of time (they certainly didn't).

• C

  Chad Cohrs

  1.0

  Extremely Unethical. I received service on 1-8-18 and after a dozen phone calls (starting the very first day) requesting an itemized lists for the $790.16 charge, I finally received a call today (43 days later) and the owner had the nerve to call me a liar and still not give me an itemized amount. She has no reason to justify the labor charges. The plumber spent 1.5 hours on one project, 1 hour at the most on another project, and half hour another project. This comes to 3 hours worth of work and she charged me $660 labor ($220 per hour labor) and $121.93 for parts that should have not be nearly that price. This is my very first and hopefully ever complaint of this kind. So, beware of this company. The owner justifies the charge because she tracked the plumbers van GPS. Why did the plumber sit out in a van for hours and charge me??? Something is very unethical with this. The plumber was very nice. He even offered to come out on nights and weekends to do extra work for me for much less than Boen Plumbing charges because he felt so bad that Boen Plumbing over charged me. In addition to overcharging me $440 labor the plumber left a huge mess for me to clean up, did not put the dishwasher back in properly, and the sink still leaks!!! This is a nightmare.

• K

  Katy Wiswall

  5.0

  These folks went out of their way to help us in an emergency. I highly recommend them! We had company coming the day our plumbing went out. Boen understood the situation and was able to work us into their schedule so that we would have water for our guests over the weekend. Kadda, Robert, and Glenn especially were outstanding in their service! Very friendly, patient, understanding and incredibly helpful. A very reasonable bill as well considering the amount of work we had done. I feel like these folks are my friends, and people I can trust to do a good job. I will call them again!

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