Blue Flame Heating, Air, & Electric
220th, Mountlake Terrace, WA

Blue Flame Heating, Air, & Electric Reviews

4.6 stars based on 743 reviews

Featured Comments:

• J

  Jim Merrick

  1.0

  During the heat wave in the summer of 2021 we purchased an air condition system with a new gas furnace from Blue Flame. The pre-sales communication was excellent. When the install date came, the specific furnace we had ordered was not available, and a large unit was installed with the assurance that it would be fine. I should have stopped the install then since the salesperson had told us that the existing unit we had was too large and that was why it was too noisy and the house heated unevenly. That was our mistake to take the installer's word for it. The furnace is just as loud, and the house heats just as unevenly as before. At least it appears the salesperson knew what he was talking about. The bigger problem is their "Monthly Maintenance Club" for which we have been paying $24.25 per month. Per the bullet point email that we received describing the service (the only document we received describing the service), we are entitled to 3 "preventative maintenance visits per year." After 6 months, we had heard nothing from Blue Flame about these visits, so we contacted them in early January, only to be told that they had personnel shortages and that they could not schedule the service until March (fully 8 months after the service agreement was initiated.) Since preventative maintenance needs to be done in advance by definition, we expressed our displeasure and asked for a refund of the fees paid for those past months, only to be told that no refund would be paid. Blue Flame brags about their "Exceptional Service Guarantee" which states "If, for any reason, within one year of the date of the original invoice, you are dissatisfied with our work in your home, we’ll make every effort to meet your expectations, or remove your equipment (if applicable) and cheerfully refund 100% of your money.” Don't believe it. Be very careful with this company, their integrity is highly suspect. And for sure, don't sign up for the maintenance contract, as they have no intention of honoring it.

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  Response from the owner

  Jim, thank you for taking the time to share your feedback. We apologize for the less than favorable customer service experience you had with our company. We want you to be happy not only with the work performed, as well as the service you received. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Martin, at (425) 771-7139 so that we can address this matter further.

• M

  Marten Marshall

  5.0

  I called Blue Flame on Friday about my 30 year old gas heater which had just stopped working. Their service man, Michael Barber, arrived early Saturday morning to investigate the problem. He solved the heater problem in 5 minutes (bad fuse). He then checked to see if the furnace was working properly. It wasn’t. A crack in the system was leaking carbon monoxide into the house which we had smelled on occasion. He clearly laid out all my options and when I made my decision he made arrangements to replace the furnace on Wednesday. He also told me to stop using the furnace while I waited for the new one and loaned me, at no cost, space heaters that I could use while waiting for the new furnace installation. I’m completely satisfied with Blue Flame and the professional service provide by Michael Barber. I would recommend Blue Flame to anyone needing heating or a/c service.

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  Response from the owner

  Marten, thank you for the awesome review! We are committed to providing the absolute best in service, and we're proud to hear Michael was able to take care of you. Having great technicians on our team is something we are proud of. We appreciate your business!

• P

  Penny Lane

  1.0

  I bought a brand new furnace from Blue Flame in December 2016. I had it serviced in April 2021 and parts replaced after it failed. The furnace stopped working again in December 2021 (before the 5 year part warranty expired) and the diagnostic results stated that I needed a new main burner for $800 to fix. They wouldn't honor their 5 year part warranty, saying I didn't have a yearly service contract, though I had just had it serviced 7 months earlier. I spoke to their regional manager, Jack Sanders, who smugly told me that I was out of luck. After pleasantries, I hung up and reached out to Washington Energy Source, who quickly scheduled an appointment for another diagnostic test, and informed me that the furnace was fine, but that I was having an issue with my electrical fuse box. I replaced some fuses, and everything is now fine. In short, my tech for Blue Flame, Tony, wanted to charge me $800 for a new part that wasn't even broken. They charged me $132.12 for a diagnostic test that wasn't even correct. I give them 1 star only because their receptionists were sweet and apologetic, and I talked to several of them. Save your money and time and go elsewhere.

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  Response from the owner

  Penny, we are sorry to hear of your dissatisfaction. While we acknowledge we are a premium service provider, it is important to note that current marketplace trends determine our pricing structure. Additionally, we are able to provide guarantees that are unmatched in the industry along with our exceptional customer service. Furthermore, we aim to empower our customers to make informed decisions by providing multiple options to meet their needs in both service and price. With that said, because customer satisfaction is important to us, we encourage you to contact our Quality Assurance Manager, Martin, at (425) 771-7139.

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