Blackhawk Supply
Stonington, Hoffman Estates, IL

Blackhawk Supply Reviews

3.6 stars based on 7 reviews

Featured Comments:

• A

  Axis Bloodmoon

  1.0

  I ordered a few small fittings, over a month later they contact me to say they don't have them, then the next day I tell them to cancel the order. Instead of cancelling the order they marked it shipped, but only shipped the parts they had. This is a terrible business model, custom service sent me three emails and in the end, did exactly what they where told not to. Don't order from here if you want what you actually ordered, let alone in a friendly or time conscious manner.

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  Response from the owner

  Hi Axis, We were notified of extended availability at a later time due to all of the manufacturer’s supply issues. This information is constantly changing, and we had reached out to you right away upon receiving this new information from the manufacturer. We apologize for the inconvenience and frustration this has caused you, and appreciate your patience and understanding during the current global situation. By canceling the order, you may be removing yourself from the current queue to wait even longer for the backordered item to become available - for this reason, we encourage customers to keep these orders in place as it may inconvenience them at a later time. We are happy to help find a solution when a problem arises and had gone back and forth with you on a few messages concerning this. Once you were informed and kept your decision to cancel the order, we removed your package from the shipment queue and refunded the order in full. If you need any further assistance, please contact us.

• L

  Lee Bryant

  5.0

  So I don’t know that I realized the part I needed was not on-hand and would be a while. (Delivering from manufacturer to Blackhawk-a part for my Aprilaire air filter) I inquired about cancelling the order, and Blackhawk was kind enough to cancel, and gracious every step of the way. Despite cancelling, the part accidentally was still sent to me, and even in the return of the part, service was great. When I need parts again, I will definitely order from here-you can tell they take pride in taking care of their customers!! Great service!

• S

  Scott Lay

  5.0

  I received a new ultraviolet light for my AC unit. I had a question because the light was different from the one I was replacing. I spoke with Rachel in sales who couldn't have been more polite and helpful solving my issue. Great customer service!!!

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