Black Lion Heating & Air Conditioning
118th, Kirkland, WA

Black Lion Heating & Air Conditioning Reviews

4.4 stars based on 285 reviews

Featured Comments:

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  Farshad Zolfaghari

  1.0

  Please don't ask them to come and service or install, they are not responsive at all. Not sure what happening in their office but I have issues with my furnace after they serviced it for about 4 months and they haven't been able to fix it yet. Our furnace was 3 years old and new and was working perfectly, just asked them to do a maintenance service on it after 3 years, as soon as they finished their worked it started showing some issues. Furnace sometimes didn't start. Asked them to come and check again, they sent someone, told me it has been fixed then again problem started showing up until it completely stopped working. They sent another one after almost 1 month and he said one part needs to be replaced, since our furnace was new and still had warranty he ordered the part and said next day he will come and install it. It's almost 2 months later and no one showed up, messaged, called and they told me that their technician said our furnace is fixed!! Just avoid them if you value your time and sanity. I am now looking to find another service provider.

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  Matt Wright

  1.0

  We called Black Lion for a quote on installing a heat pump system. Super responsive, setup a date for a rep to come out and give us a quote. Person was a no show. Called Black Lion to try and get it rescheduled. Left a message with them about the no show and wanting to reschedule, and never got a call back from them. Shame, they come highly recommended. I’m sure their work is great, alas we will never know!

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  Response from the owner

  Hi Matt - Sorry for the misunderstanding as we did call and email you. We were unable to reach you by phone or email, and were not able to confirm / find the address. We are happy to reset a time to meet if you'd like ? Thank you

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  Wendy Rea

  1.0

  To be clear, I used this company to install my furnace and had an annual maintenance contract with them. I did not use them for the service noted below. Customer service is awful. I scheduled Black Lion to come out to my home today (2/15/22) for an annual maintenance on a year old furnace. Appointment time between 8-10am, Sarah called at 7:59am to tell me the technician called out sick and they would have to reschedule. I explained that I had to take time off work and asked if they could come on a Saturday so I didn't have to take a 2nd day off work. She said no, so I explained that I would have to take more time away from work, which costs money, and asked what they typically do for customers. All she said was "sorry, we can reschedule you," and she followed it with "we're not paying you to miss work" (never asked her to). People get sick, I understand that. But when your company is inconveniencing customers, the least you can do is offer a discount to show some goodwill toward your customers. In this case, a 10% discount would have amounted to $16.50, but would have retained a customer. Needless to say, I did not reschedule and I won't be using Black Lion in the future.

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  Response from the owner

  In light of the pandemic, there are a ton of rules in place which govern how businesses handle sick employees. It's never convenient when our techs can't complete their scheduled appointments and we understand the complications this can create but we're glad your system is working properly and will keep you warm throughout your rescheduling process. We are doing our best to manage labor shortages and customer expectations and appreciate your patience.

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