Best Mechanical
Linden, Muncie, IN

Best Mechanical Reviews

3.4 stars based on 5 reviews

Featured Comments:

• T

  Tom Collins

  1.0

  Best Heating and Cooling installed a $7,300 boiler system in my house that never worked properly, that they were unable to effectively troubleshoot, and that we had to hire other companies to replace three years later. When a component of my boiler heating system broke in December 2017, I needed a quick fix to keep the heat on and the pipes from freezing. Best Heating and Cooling convinced me that it was worth replacing the entire boiler and the domestic hot water tank (both of which still worked but were older) with a new, high-efficiency combi unit that they claimed to have used in other houses. From day-one, the new system did not work as effectively as the old equipment. Condensation was leaking out of the chimney because the exhaust was not installed per the manufacturer’s specifications. We could not get hot water at faucets in the house because of low flow rates. Rooms that had been comfortable previously now had no heat at all. Pumps turning on and off would shake the whole house. Whenever we called Best with a problem (we called often with many), they always came over promptly, but the problems would remain unresolved or would reappear shortly. A new heating/hot water system should not be this unreliable from the start. Over time, I became convinced that Best was unable or unwilling to do what needed to be done to get my boiler system functioning properly. After years of problems, Best made me (the customer) search the owner’s manual for parts numbers and order them directly from the manufacturer at great expense—parts which did not solve the problems or that they never actually installed. This situation was very frustrating as a homeowner and inconvenienced my family. Best should have paid for another company to replace the systems when they realized that they couldn’t perform the necessary repairs, but they refused to do so. I hired new companies to replace the boiler and install a new hot water tank at my own expense with no reimbursement from Best. In the end, the job cost me twice as much as it should have but my systems are all working perfectly now that the system Best Heating and Cooling originally installed has been replaced. I do not recommend Best Heating and Cooling for HVAC work.

• B

  Brock Coffey

  5.0

  Steve was great. Had him over in the winter to check on my furnace, had a few tiny issues and he didn't even charge me. Called him this last Sunday because my AC wasn't very cold. I was planning to schedule something for regular hours but he insisted on coming by and taking a look on a Sunday. It turns out I needed a whole new exterior unit because my compressor had went out. He was there the next morning with a helper and installed same day. Very responsive and cheaper than most. Highly recommend.

• A

  Adam Traub

  5.0

  Best Mechanical is always reliable and on time even on weekends and after hours. They will always work with your budget, and they always do an amazing job! Thank you guys!