Besson Heating & Cooling, Inc.
Booth, Chester, NY

Besson Heating & Cooling, Inc. Reviews

4.5 stars based on 8 reviews

Featured Comments:

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  t wg

  5.0

  Besson HVAC installed a new 'split' heating and cooling system and electric water heater in our home as part of the Sealed project here in NY (which is upgrading old, energy inefficient systems to new, energy efficient options). I could not be happier with these guys and their level of customer service. Everyone at Besson - Tim, Bonnie, John, Kyle, Nick - are great people. The install process ran into some snags along the way due to supply chain issues and delays created by the pandemic, but the crew took it all in stride. Bonnie runs the office side of things, and is always on top of communicating with customers throughout the entire project. Any questions I had were always answered promptly no matter how technical or easy a question was. When she or the guys answered, it was never condescending or impatient or treating me like I was being a huge bother. It was honestly really nice to not have to make multiple calls or send multiple emails before getting a response, and to be able to have friendly conversations. Prior to being set up with Besson for this project, I had tried working with another local HVAC company and a larger regional HVAC company. To say the experience with the first local company was disappointing is the kindest I can be. My experience with Besson has been the polar opposite. Once the project got going, the supply hiccups overcome, and gremlins worked out, we'd joke that the guys were basically family and were welcome to come over for Thanksgiving dinner. Throughout everything, I was never made to feel as if the installation project at my home was just another faceless, impersonal job (which is what the big regional HVAC company made me feel like considering it took them SIX MONTHS to return my calls and then kept calling several times a day for a week trying to get me to switch to them mid-install). Even now with the new heating and cooling system up and running, everyone at Besson are ready and willing to help and to answer any questions we have about this new system. They care about the work they do and they care about their customers. Trusting your contractor is one of the most important parts of any home renovation project, and these guys definitely earned our trust. I really cannot recommend them highly enough.

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  Response from the owner

  Thank you for the great review. It has been really nice working with you too. We always thrive to have the best quality service and develop relationships with our customers. Please let us know if you need anything else :) Bonnie

• s

  stephanie hope

  5.0

  We had an central air issue last year. Tim was very responsive and came quickly to our call. He was very thorough and checked out our entire system. He gave us great insight and actually helped us to avoid having to replace our system, which would have been costly and is what another company told us we’d have to do. He was honest and def. a hard worker! I would recommend this company to everyone!

• M

  Marina Deskin

  5.0

  Tim and his staff were punctual, professional and worked efficiently. Our HVAC stoped working on fathers day they worked on a temporary fix the following day and a week later put in a new unit at a fair price. They installed a new unit faster than we anticipated and checked with us a few days later to see if everything was satisfactory. A five star experience over all with Besson Heating and Cooling

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  Response from the owner

  Thank you for the review :)

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