Bergen Refrigeration and Air Conditioning Inc.
Clifton, Clifton, NJ

Bergen Refrigeration and Air Conditioning Inc. Reviews

3.5 stars based on 8 reviews

Featured Comments:

• M

  Mr Bagelsworth

  1.0

  This is the worst refrigeration company in New Jersey. Buyers Beware!!! DO NOT USE THIS COMPANY UNDER ANY MEANS. Victoria von dem Hagen and Will Shutterworth are terrific salespeople that deceptively get you to spend your money with Bergen Refrigeration and Air Conditioning. They know their work is faulty and do not care. Frank Casella is the Owner of the business and he is never available to speak with customers. Victoria and Will do all of Frank Casella's bidding and it is really appalling that he is still raking in the cash deceiving people. This company is a patcher, not a fixer. Bergen Refrigeration repaired a defrost clock in my walk in refrigerator a short time ago. I called the company less than three months later that their work was faulty. My fridge was running hot, I panicked, and called Bergen Refrigeration and Air Conditioning to fix their work. Will Shutterworth cursed me out and refused to warranty his own work. The company stole over $2000 from me and I needed to hire a new refrigeration contractor to fix their mess. Thank goodness my problem is now solved, but no thanks to Bergen Refrigeration and Air Conditioning. THESE PEOPLE ARE CROOKS AND HAVE NO IDEA WHAT THEY ARE DOING. ALL THE COMPANY WANTS TO DO IS STEAL YOUR MONEY. They have no intention of doing any work properly.

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  Response from the owner

  Mr Bagelsworth, We are sorry to hear of your unpleasant experience and regret there was a part failure. My team did their very best both in the field while working on your equipment and from the office to address your service needs. It is disheartening to read what you’ve posted about our team members. Both Will and Victoria are top-notch employees that any owner would hope to have as a part of their team and your defamatory post is inappropriate. I respectfully ask that you remove the individual names from your public review. Sincerely, Frank

• C

  Carmen Kollegger

  1.0

  so i just called to request service and the very first thing the lady ask me was where im located and how soon im looking to get service and even though i said i'm not in a rush to get my commercial fridge look up, she refused to take my business because "too back up''. For some reason i feel like is because the area where i need the service is not rich bergen county.

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  Response from the owner

  Carmen, you called looking for service on your currently non-functioning refrigeration unit that has no known service history. As our scheduling delay was being explained to you, you hung up. We stated to please keep us in mind for your future needs; however, at this time we would not be able to provide service until the end of the month as we have a backlog of calls. Bergen Refrigeration & A/C provides service to the entire northern NJ area. Your location was asked, as we ask all first-time callers because we need to confirm the equipment is located in our service area. We often get calls for working NYC, which we do not service. There was no disrespect shown by stating our scheduling delay, the opposite in fact as we have found being upfront and honest about our capability better serves our customers and our team. If you would like to discuss further, please contact our office at 973-779-9977 or [email protected].

• B

  Brian Besthorne

  5.0

  Bergen Refrigeration is always prompt and professional. They always solve the problem right the first time and perform preventative maintenance to prevent more issues in the future. They are hands down the best commercial HVAC/Refrigeration contractors in Bergen County!

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  Response from the owner

  Thank you for the high praise Brian. Call us anytime. We're always here for our customers 973-779-9977

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