Bel-Aire Heating & Cooling
Webber, Three Rivers, MI

Bel-Aire Heating & Cooling Reviews

4.3 stars based on 24 reviews

Featured Comments:

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  Judith Haugh

  1.0

  Called Sunday evening, NO RUSH as winter had not hit yet. BUT because their schedule was full, they wanted to charge us almost aa $100 extra to come out within the next 5 days!!!! I DID NOT request an emergency service, so why would I pay an extra $100 to ACCOMMODATE their schedule???? Went with B & D, who came out AFTER hours without an additional charge.

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  Response from the owner

  Mrs. Haugh, I know you already have had the service work done, but we would be interested in hearing more details of the call you placed. If you could call Diego Hernandez, my service manager, he would like to piece together the conversation you had with our afterhours answering service. The reason is that they log every single call that comes in and don't show one from a Mrs. Haugh. We also have developed a scripted procedure for them to follow with explaining our afterhours charges and what to do if you don't want to place a service call at that time (Sunday evening). I'm not questioning whether you called, because the amount you quoted of nearly $100 is close to our emergency service diagnostic charge. It's just that they would have no idea what our schedule was for the next 5 days. So somehow there was a miscommunication. For that I do apologize. Please feel free if you want to call Diego so we can sort out the communication issue. David Lambright

• S

  Sandi Henry

  5.0

  Bel-Aire has always been the business that I have used. They are reliable and very professional. Hunter Linderman was my tech on my recent emergency call. He was very pleasant & fixed my problem so I could once again have heat.

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  Response from the owner

  Thank you for the review Ms. Henry. Dave Taylor has been apart of our team for a long time and we continue to be impressed with the quality of his work. I will definitely pass along the kudos to him. It has been our pleasure to service your home over the years and we will continue to be there for your HVAC needs in the future. Thank you. David

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  Carl & Judy Julien

  5.0

  Dave Taylor was here today to perform our A/C tune up. He arrived on time and went through the Covid19 questions, which we appreciated. As usual, he was very professional and pleasant to visit with. I had a few questions which he addressed in very understandable terms. Although our appointment was postponed for about ten days due to the pandemic, all in all everything was perfect. Thanks again for your prompt and professional service.

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  Response from the owner

  Thank you Mr. and Mrs. Julien for the 5 Star review and nice comments about Dave. He has worked for me a very, verrrry :-) long time. We appreciate your understanding of our delay in service and also our covid policies. I believe we operate as safely and as consistently as can be done anywhere. It's really important to me personally for my employees and customers. Take care, have a great summer, and most of all, thank you for all the years of business. David Lambright

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