Bates Air and Heat
26th, Vero Beach, FL

Bates Air and Heat Reviews

5 stars based on 177 reviews

Featured Comments:

• K

  Kim Zeller

  5.0

  I can not say enough positives about Bates ac! I haven’t had too many good experiences with finding a company that follows through after their job is done. So after having my ac unit installed and had a horrible experience (not with Bates) I started to research and read reviews. I was very drawn to Bates as the owner replied to everyone personally! That to me is very important! So came home from work to a very hot house and it was 5:36 on a Friday. I called the office number just expecting to leave a message as it was the weekend. Steven answered and asked for the info on my unit and within two minutes I had a reply back! This was amazing to me as I had been waiting for weeks to find out if my unit was registered and under warranty. Good news was YES! He was ready to come out on Monday morning but have this thing called work that I had to tend to. So Tuesday morning he was here even before the time scheduled. He did a full diagnostic on the unit ordered the coil and also went above and beyond taking care of attention to detail that the other company lacked in doing. The coil took a few days but Steven made sure to reach out and keep me posted on the baby’s arrival. They came out and installed and even did more then what they should have! So glad I found Steven and his company! On a plan to have them service it now and my pup and I are back with our blankets watching hallmark channel. Definitely recommend this company! Have to say also that I was drawn to his company as he is a retired Marine Veteran. Attention to detail! Thank you Steven and your installer that worked so hard to make things right again.

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  Response from the owner

  We are happy to have helped you and glad to hear you and your puppy are nice and comfortable in your home.

• w

  wood joe wood

  5.0

  Once you’ve use Bates service(s) there is no need to look any further for an AC/Heat install or service company. Steve Bates is honest, knowledgeable, fair, personable, responsive, very reasonable in all aspect and a Marine Veteran whom served our country. He & his crew installed my AC system completely and did a great job and addressed any issue I had due to my situation. His office staff are pleasant, courteous & understanding of your needs and do all possible to help in a timely manner. I recommended them to my sister & now he has her on a maintenance plan which gives her comfort in calling anytime in need. Thank you Steve & Miranda for operating your company with integrity.

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  Response from the owner

  Hi Joe, We appreciate the kind words! I’m thrilled to hear that services worked out for you. It’s always humbling to hear how we’re able to make our customers’ lives better. I’m also happy that you found our company helpful. We put a lot of work into that, and so I’m glad to hear it’s serving its purpose and helping you out. Have a great day, and thanks for the review!

• P

  Peter Vale

  5.0

  The owner of the company came and gave us a bid to replace our whole a/c unit. He explained everything and gave us a very fair price. His workman showed up on time, did excellent work, cleaned up after they were finished. Showed us how everything worked. Very impressed and will highly recommend them. I worked in the building trade for 50 years and I know good workmanship and this company has it all.

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  Response from the owner

  Thank you soooo much Peter! We make sure we install every unit and part to the best of our ability. We always go above and beyond for everyone one of our customers.

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