Bartlett Plumbing Heating & Air
Pride, Hutchinson, KS

Bartlett Plumbing Heating & Air Reviews

4.4 stars based on 18 reviews

Featured Comments:

• C

  Chad Everhart

  1.0

  Called and left voicemail, sent email..no reply..additional detail in response--..I sent Email last week before the weekend, I called on Monday to follow up. I got a voicemail on Monday. I stated 2 issues, 1 leak that we had an on/off valve so it was not urgent and an active leak that was pouring water into basement at a slow rate. In email I said it was not worth ruining a persons Christmas but would like to get it addressed the following week if possible. If you were closed Monday in observance of the holiday then maybe you should include that in your message. I checked your website and it didnt say anything about being closed Monday in observance of holiday. I made email contact last week, called Monday and nothing. I leave a negative review and I get a phone call at little after 8am. You did leave a voicmail, I didnt listen to it. We have used you in the past, our landlord before we bought the house used you. I waited until Wednesday afternoon for a callback ..I didnt get one. I hired it out to another company..maybe next time.

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  Response from the owner

  I apologize for not promptly responding to you. I received your phone call on our observed Christmas holiday in which your voicemail stated your issue was not an urgent one. Sometimes there are circumstances that arise that hinders us from responding as quickly as we should. We had many emergencies to deal with the following two days. We called you back on day three and left a message. Hope you had a Merry Christmas and Happy New Year.

• D

  Dale Kauffman

  5.0

  We have needed Bartlett PH&A twice in the past two weeks. Once to service our AC system and now to replace a submersible water pump. In both cases they responded within hours and fixed the problem. You can trust Deron and his crew to always do a great job and treat you with professionalism and integrity. I highly recommend them for all of your PH&A needs.

• V

  Victoria Schmidt

  2.0

  It's difficult to get them to respond to issues and communication is poor. I waited weeks for them to address issues. I contacted Time Saver and they were very quick to respond and took care of the problems quickly with fair prices. The bill I received from Bartlett to poorly diagnose but not actually do anything was very high. ***I'll expound a little bit to clarify the response below. On May 22 someone came by on the same day we called because they were already in the area. It was very prompt! (Again, I was told they were already in my area so no, they did not make a 45 min trip to come see me as stated below) I was given the message from the plumber by my mom. He explained the water table being high. He said he would check with his boss as to how they should proceed on the line and contact me. By June 2 when I still heard nothing back, I called them. I was told that the *only* problem Is a high water table and there was nothing to be done as there was no hole in the line. So I sent him pictures showing him that yes, the line is exposed and there is a very visible hole the water keeps poring out of. I never got any response to that so after a week of hearing nothing about that or the problem with my bathtub I called someone else who was able to take care of it right away.

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  Response from the owner

  Unfair rating!! We responded to your call the same day on may 22nd-- you told me on our phone conversation that you had a broken water line in your front yard and the water pump kept cycling. We came out after 5:00 the very same day to address the problem. After an evaluation we determined that the water pump was fine. The water in your yard was from the sump pump cycling every 2 minutes due to a high water table from the spring rains. Our plumber explained this to the lady at the house (homeowner was unable to be there). He explained that any repairs to the sump line in the yard would have to be done at a later date once the water table dropped and the pump quit running continuously. Later that week I personally reexplained this to Victoria on a phone conversation, and she expressed she had some other plumbing repairs needed done too. Then on June 2nd I received several pictures of the broken drain tile, and of a shower valve missing the tub spout. I did respond that I would have to get back with her later to do those repairs once our schedule allowed for it.-- that was the week we had our first heatwave of the summer and we got slammed with air conditioning service calls. Then on June 8th I received a text message saying you went ahead with someone else to do the job. That's fine. As far as the invoice being very high with poor diagnosis--- IS COMPLETELY FALSE!! We came out the same day, billed you for only 1 hour of labor (for the service call- no after hour charge). We had to travel almost 45 miles round trip to your house. As of 7/14 we still haven't received the payment for the services provided now almost 60 days late!! The only thing we've received from this homeowner is this Unfair, false review. We will continue to provide excellent service with integrity to our customers and community!!

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