Barry Heating & Air Conditioning LLC
Franklin, Johnson City, TN

Barry Heating & Air Conditioning LLC Reviews

4.1 stars based on 76 reviews

Featured Comments:

• M

  Maldelic Drakivaz

  1.0

  Technicians failed to make initial appointments, plus they refilled the coolant on my unit while it was still leaking, charged me for the coolant, delayed a month in making the repair so all the coolant could leak out -AGAIN-, then fixed the leak and charged for ANOTHER refill. This is a very poor policy, and I would not have let them refill my unit while it was leaking if I knew they were going to charge for coolant twice. Don't let the same thing happen to you!

  ---

  Response from the owner

  I do apologize for the miscommunication! The first time our tech came out there was to see why the unit was not heating and that is where he found your thermostat problem along with you were low on freon and that is why he added the 2 pounds of 410A. Following that appointment it was said that the coil is what was bad, you had requested for the tech to come back out again just to double check and that is when he found the leak and went on with fixing that and where the leak was fixed more freon had to be added. We expressed in the beginning that freon is not covered in any warranty what so ever.

• J

  Jonathan Carver

  1.0

  I have used Barry's for a very long time. Made a service call on Tuesday, put us on schedule for Wednesday. Said they would have technician call me. Heard nothing. I called on Thursday, said they would call me back. Still nothing. I called them on Friday and was told they are waiting on a part. I asked how could that be, you haven't even been to my house yet,. Sorry, three strikes, went with someone else.

  ---

  Response from the owner

  Sorry for the issues you are having, we have looked back through our records and can't seem to find where you called.

• D

  Daryl Stephens

  5.0

  I've used them several times over the years, and they've always gotten the job done. Sometimes there's a delay due to lots of people having their system go out at once, but they've always come out when they said they would. I've not encountered any of the problems that some of the negative reviews reported.

  ---

  Response from the owner

  Thank you for your business and taking the time to comment.

More reviews (2)