B & M Heating & Air Conditioning
Barnes, Kelso, WA

B & M Heating & Air Conditioning Reviews

3.8 stars based on 16 reviews

Featured Comments:

• C

  Cody Walke

  2.0

  B & M has serviced my furnace for several years and I was always impressed with their responsiveness and ability to solve problems at a reasonable cost. But for the past week I have been calling them to come out and diagnose an issue with the heat and have called 3 times...each time I talk to a women who says she will pass the info on to the technician but I never get a call back or any communication. I am going to have to try another company. Sad. Don't know why our local businesses in the trades are so lousy about communicating with customers and potential customers. This is the 3rd local business that I have had a bad experience with this year, just in terms of responding to calls or inquiries. Really no excuse for it! Do better!

• H

  Heidi Erickson

  1.0

  They installed my heat pump prior to owning this house. I had another company service it and they discovered that too much freon was added which caused a leak. My system has a 10 year warranty. I've been calling for over 2 months and I keep getting told that they will email the technician and get back to me. I am now trying to sell my house and this is a huge problem. It is under warranty. I should not have to give a $5000 allowance to replace it! My realtor and the buyers realtor has even called on my behalf and has gotten no where! I am soo angry about this. We went all summer long with no A/C in hot, hot weather because this company does not honor their work! They don't even return phone calls! So now I'm going to be out even more money because of them.

• B

  Bon Anderson

  5.0

  Good experience. I got a call back within an hour, and an appointment the next business day. The service guys called me on their way to alert me they were coming. At every level they were good communicators. They were thorough to investigate and efficient to solve the problem. I asked questions, and they were interested in answering them to help me understand my heating and cooling system, beyond the needed repair. I recommend B&M!

  ---

  Response from the owner

  Thank you Bonnie for giving us a chance to be of service to you and the good review!

More reviews (6)