Automatic Heat Co
Ocean, Eugene, OR

Automatic Heat Co Reviews

4.3 stars based on 24 reviews

Featured Comments:

• M

  Monica Tapia

  5.0

  The repair tech was on time and very helpful. He gave solutions to the issues that I was having and ordered parts to get the job done ASAP. He was sympathetic to my issues. Melissa, in the office, was extremely helpful. She went above and beyond her duties in order to help me understand my issues and why my gas bill had been so high, even though that wasn't her job. Satisfied - will recommend to others and use in the future!

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  laurie johnson

  5.0

  Oh wow! I can not tell you how very pleased we are with Automatic Heat. We Had first gone to ASSOCIATE Heat. Don't confuse those names! It was a nightmare with ASSOCIATE HEAT. They did not honor their sales department offers, they were hard to work with, did not show up or call for 3 days in regards to our new unit not working properly. I had to call their office everyday about 4:30 to inquire what the plans were on finding a solution to our new unit not working. Finally after one attempt to investigate the problem their only solution was to remove our unit. They also had me sign an agreement that they would NOT be responsible for any holes in the walls ,to include additional damage, due to removal of the unit. The workman ship was not professional leaving gaps between the unit and the duct work. There is more but let me end by saying I was shocked by the way they did business. And even though the removal of the units were during the coldest part of the winter it ended up to be a good thing for us because of Automatic Heat......enough of the nightmare! So we found Automatic Heat. Actually they were the ones we were looking for when we found Associate heat...WATCH THE NAMES! The owner of the company, Mike Schilling, helped us over 10 years ago when we first purchased our home. It was a small job with our floor heat. He was so helpful we thought we would now pay back his kindness and consider his company....I can not stress this enough....do not mix the two companies up! On with our experience...Mike was able to install one unit that is able to take care of our entire home for over three thousand dollars less. He was also able to place the inside unit in an area that was not in my front room or dinning area. I should mention the other company placed one unit in my front room ,first thing you saw when you walked in ,and a second unit in our family room. Outside you could only describe the unit and duct work as a hot mess located in our patio area. I was told it was the best I could expect! Wrong! We were so happy when Mike showed us what he thought would work better for us. He was right! He knows what he is doing, he proved that! My husband also worked with, Zach Schilling, Sales manager. He was very knowledgeable, professional and pleasant to work with. My husband also thought the same of the men who installed the system. I personally worked with Melisa Garner, General Manager. She was so easy to work with! Again, very knowledgeable, professional, and pleasant to work with....Hmm I am seeing a pattern here! I am writing this review because this is an investment in your home. Thousands of dollars...you need to make the right choice. You need to hear about the good and the bad...I know that Automatic Heat has been around for years and years and years. The names are so close...I remember Automatic Heat by saying I Automatically look for the best heat..Automatic Heat...Silly I know but making the choice will have you smiling! I hope this helped. Laurie Johnson

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  Cheryl C

  5.0

  I have been a customer since 1989. They have ALWAYS been honest and fair, dealing kindly with our ancient 1946 oil furnace until we could afford to replace it. Their staff from the office and service peeps, to the owner, Michael , are all wonderful. They also service my mother's furnace and have proven that they treat the elderly with honesty and respect. I just had them install a gas fireplace insert. It is such a relief to even have a company you can trust but also to not be disappointed in any aspect of the entire process. I have always recommended them and they have never let us down. The insert is beautiful, fits perfectly and will make going into the cold winter a lot more pleasant.

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