Art's Heating & Cooling
Serpentine, Pleasanton, CA

Art's Heating & Cooling Reviews

5 stars based on 21 reviews

Featured Comments:

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  Natalie M.

  5.0

  If you are having heating or air conditioning issues, you really should consider calling Art's Heating & Cooling. I called a few companies to get some quotes on replacing my HVAC system. I heavily rely on reviews when researching companies and so I would like to publicly praise this company and tell you about my whole experience. They, by far, are the best company I have worked with so far as a newer homeowner. David took my initial call and spoke to me for about 20 min answering all my questions. He was very honest and upfront about everything and walked me through some of the options he thought I had based on my existing units and the number of vents in my house. He even gave me a rough estimate over the phone, which was extremely helpful. Due to this first phone call with David, I knew I had to get them out for a quote! And it was free with no strings attached. Due to my work constraints, David was able to schedule me for a consultation with Youhan two days later. Youhan exceeded my expectations. He was prompt, respectful, professional, came wearing a mask and never once did I feel pressured into making a decision that day. He looked at my existing units and explained in detail all the different choices I had. They aligned with what David had mentioned on our phone conversation. I felt extremely comfortable around him and, although getting a new HVAC system doesn't come cheap, I viewed his quote as very reasonable. He even took additional calls from me after hours when I needed more information on the system I chose and I thought I would get his voicemail. He followed up with me by phone and text prior to the installation to make sure I was comfortable and ready. Both Youhan and David are extremely dedicated to their work and I think they are two of the most honest men in this business. Due to additional constraints on my end, I couldn't schedule the installation for about a week. But when I was ready, they were able to schedule me right away since they knew how badly I needed heat. It was really exciting to see the old units being taken out and the new being put in. Again, my expectations were exceeded after meeting their two technicians, Angel and Gustavo, who were assigned to the job. They have hired two of the most professional, polite and respectful workers. They even put up with making sure my dogs stayed in the house, which was a task in itself because they had to go in and out of the house a lot. They showed up promptly, put down mats to protect my floors, wore masks, and informed me on things that they thought would make me uneasy, such as temporarily smelling gas or oil. They walked me through using my new thermostat, which is so cool, as well as the HVAC system. They cleaned up everything at the end of the job. It took about half a day which I appreciated, just knowing they were taking their time installing everything. And Youhan came by to look at their progress and to make sure I was a satisfied customer. This impressed me as well knowing he's involved all throughout the process. I still have the Title 24 and city inspection to go. David got on a conference call with me and the company is coming out to inspect this week. This was a long review but I hope it convinces you to call Art's Heating and Cooling. Because of all their hard work, honesty, and follow through I am enjoying having heat again and am now able to sit comfortably without needing a jacket on or putting my space heater on. In my opinion, they all deserve more than 5 stars! Natalie M. San Ramon Very happy customer

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  Response from the owner

  Thank you so much for your kind words about your recent furnace replacement service Natalie! I'm glad to hear that our team was able to provide you with the high level of service you deserve. I will be sure to pass on your review to Youhan, Angel, and Gustavo. They'll be excited to know how much they're valued. We do our best at Art's Heating & Cooling because we care about who we work with - and how we operate as an home HVAC contractor. It's gratifying to know we have such thoughtful customers - like you. Best, David

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  Shuangyang Yang

  5.0

  My house is 30 years old, and heating stopped working suddenly. I called several HVAC companies, and David @ Art's Heating & Cooling is very compassionate and responsive. The manager Youhan arrived next day and did a professional inspection with detailed explanation on options and very considerate package. At the end, David nailed down a great deal to proceed. Very impressive. The installation is swift and great quality. The installation team, Gustaf and Andrew, also shows professionalism, and installed up to the code. They did a great job on the project and delivered in time with thorough testing. The site is well finished and very clean. The explanation covered all aspects and can answer all my questions. Youhan also did a follow up with the project and delivered a magnet sticker next day. The HVAC system is amazing. Truly 100% satisfied. Highly recommended.

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  Response from the owner

  Thanks for taking the time to share your experience with us, Shuangyang. Sorry you had experienced a heating issue in your home! But, it sounds like our team was able to help get the situation resolved quickly and efficiently. Our technicians are always happy to provide detailed explanations of our options and will guide you through all of them until we find the best solution for your needs. We're glad that you were satisfied with our work on this project! I appreciate hearing about your level of satisfaction with the installation process--our team does an excellent job making sure everything is installed up-to-code while also being respectful of your property during their visit. I hope that we can continue providing excellent service as well as reliable products for many years to come!

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  stevenoodles

  5.0

  Art’s Heating and Cooling was referred to me when I was getting quotes to replace our HVAC. As I read through the Yelp reviews, I give them a call because they are a local independent business with a number of positive reviews. He listened to our concerns regarding the existing system and thoroughly assessed our system. He explained the benefits we’d see of a new system and indicated the design flaws with the existing system. He noted what he could do to solve the some of the issues but the overall design was a limitation. Since we recently purchased our house, a remodel and system redesign, was not in our budget. David didn’t try to upsell the higher end models and wanted to address our concerns with a reasonable solution. In the end, I am very pleased with the new system and I genuinely felt like David cared about making sure my family was comfortable and within our budget. David is a great guy! He answers his own phone, shows up on time, knows his business, explained everything he was doing, and charged a very fair price to replace both units. The whole experience really couldn't have gone any better. His crew installed both units in one day, were meticulously detailed, and clean. I will definitely be calling them again if I ever need more HVAC help. I highly recommend Art’s Heating and Cooling!

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  Response from the owner

  Thank you so much for your wonderful review. I appreciate you taking the time to detail your experience with my HVAC service for other homeowners.

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