ARS/Rescue Rooter Heating Cooling Plumbing
Ruin, Norcross, GA

ARS/Rescue Rooter Heating Cooling Plumbing Reviews

4.4 stars based on 1109 reviews

Featured Comments:

• A

  Alexander Alvonellos

  5.0

  I honestly am stunned and really impressed by the experience I had with this company. I called around and the soonest anyone could see me was a week from now -- not ARS. ARS got the job done in three days. Here's how it happened. At 8:37PM on a Thursday NIGHT, my AC failed and I called them, they said a technician would come between 10 and 2 the NEXT day. The technician, Nick, arrived right on time at 10, diagnosed my old system as being old and having a bad motor, and presented me with the option to repair it for a reasonable price. He was very professional and I felt at ease, like I could trust him, and I knew he would treat me well. The technician left my home and then called me, after talking on the phone with my home warranty people, and said that he would recommend replacement rather than repair because the unit was so old and inefficient, plus he spotted some hacky-work done by a previous service company to bypass a shoddy compressor. He said that it is likely it will fail again soon. No sales pressure at all, he just wanted me to be fully informed. I was so impressed by his honesty and professionalism. I opted to price out a replacement, and he and his team worked together to get me a great deal on a new system and finance it, with Bradley’s help, without any hassle at all. It was decided and an appointment was scheduled the very next day in the morning, on a Saturday, between 10 and 2. I said I was at home the whole time so no issues. The very next day, again, on a Saturday, two techs called in advance, and then arrived earlier than the scheduled time (I was very pleased) and called when they were at my home. Audrey and D spent the next four hours and did a super professional installation of my new units in my home. They removed the faulty equipment, cleaned up the messes and broken PVC pipes, nasty old equipment I don't know the names of, and recycled all the pieces. The technicians even made their work areas look very neat. I'm super pleased by their performance, professionalism, and knowledge. They did a great job, the workmanship was fantastic, and I would strongly recommend this company from customer service, to diagnosis, to repair, to install the whole way through they excelled and did an A+ job and FAST.

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  Response from the owner

  Alexander, thank you so much for a great review. We work hard at ARS / Rescue Rooter Georgia to provide our customers with the best service experience. Thank you for choosing us and please don't hesitate to recommend us to your family and friends!

• L

  Lifemoves Studio

  5.0

  ARS is a very professional company. They were on time and delivered on their promise. The sales rep Tyler was honest and direct. Not hard sale nor fluff. He fully explained the process and didn't give any fake promises. He went fully into details and ensured I was going to get what i paid for. The installers, Terrell and Gordon were kind and professional. They treated my home with respect and explained the process as well. They full explained the set up and trained me on how to use the equipment. They clean up once they completed the job. it was nice to receive great customer service and quality products. i would recommend this company to anyone.

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  Response from the owner

  Lifemoves, thank you so much for a great review. We work hard at ARS/Rescue Rooter Heating Cooling Plumbing to provide our customers with the best service experience. Thank you for choosing us and please don't hesitate to recommend us to your family and friends!

• S

  S Harris

  5.0

  I called ARS to perform my Heating and Air inspection and I am happy to say they sent out their best Service-Tech. Bradford arrived on time, is professional, extremely knowledgeable and kind. During my heating inspection and tune-up he explained the service being performed and why it is necessary. He also recommended future services and explained the importance without making me feel panicked to make a decision. I appreciate Service-Techs who know what they are doing and care about their craft and Bradford from ARS definitely does. Thanks ARS for sending Bradford out. He did an awesome job!

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  Response from the owner

  Your positive comments are really appreciated. Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being a ARS / Rescue Rooter Georgia customer.

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