Central Heating & Air Conditioning
Oakbrook, Norcross, GA

Central Heating & Air Conditioning Reviews

4.7 stars based on 242 reviews

Featured Comments:

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  Shane Connell

  5.0

  We recently bought new systems from Central Heating & Air, and I wanted to let everyone know of our great experience. From the initial appointment with Ken, to the final installation, things went very well. Yes, they called ahead to schedule an appointment and then showed up on time, and there were no real challenges with install. Great service all the way around. Flash forward to a few days later, the temps dropped below freezing and our new system stopped working. We called their emergency line and they had a tech out within the hour. These days, that is very impressive because most companies have severe staffing issues. Long story short, the Central technician was EXCELLENT. He was able to diagnose our problem as an issue with the exterior drainage (kept freezing due to the constantly cold air). In short, this was not their problem, yet they still fixed it for us in record time, and they did not charge us for the labor. The team at Central Heating & Air have exceeded my expectations.

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  Response from the owner

  Thank you so much for sharing this. We are proud to service our customers as quickly as possible and consider your problem our problem until you are comfortable! We appreciate your business and happy that we were able to meet your expectations on the new install and beyond.

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  Shirin Panjwani

  5.0

  Central Heating and Air, it has been a great experience, very professional and prompt. My Furnace went out in the middle of harsh winter and the crew was there to identify the issue quickly and arrange for a new install in 2 days. Amazing Service and I am very happy with the quality and professionalism. Thank you so much!

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  Response from the owner

  Thank you so much for your kind words! That type of service and our customers’ satisfaction is why we do what we do! So happy we were able to get your home comfortable again so quickly. We appreciate you taking the time to offer your feedback!

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  Ashton Schimmel

  4.0

  I hired Central Heating & Air Condition to replace the existing, poorly installed ductwork in my attic as well as to seal and add insulation to the attic. They were quick and concise to nail down the scope of the project and answer my questions. However when it came to installation there were a couple initial issues. First, I was not notified of my installation date, the installers just showed up one morning. Finally, after they left on the first day without letting me know the next steps, I inspected the work and found several issues related to serviceablity and workmanship; things like not being able to remove the air filter because it was blocked in by ductwork. I notified Central of these issues and they were very quick to respond. They scheduled an engineer and a top tier installation crew to come out. They worked with me to address my concerns and complete the project. Now two months later, I'm very happy with the project. HVAC runtime has been cut in half and the temperatures are much more even across the house. Overall I'd recommend Central Heating & Air Condition of Georgia, they do great work and they were quick to address my concerns.

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  Response from the owner

  We are happy to know that we were able to meet your expectations and that you were happy at job completion! We appreciate your honest feedback and always use customer comments in team meetings as a way to improve. We stand behind our work and hope that is evident from your experience. We appreciate your business and look forward to continued service in the future!

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