HVAC

ARS/Rescue Rooter Heating Cooling Plumbing
Hill, Durham, NC

4.5

(1014)Check map

Phone:
+1 919-493-1407

Website:
https://www.ars.com/durham?utm_source=SIQ&utm_medium=Listings&utm_campaign=Google

Address:
5200 Old Chapel Hill Rd, Durham, NC 27707

Hours:
SundayOpen 24 hours
OPEN NOW

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ARS/Rescue Rooter Heating Cooling Plumbing Reviews

4.5 stars based on 1014 reviews

Featured Comments:

Y
Yoshe Design
1.0

I was scheduled between 2:00-5:00, at 7pm I canceled because the technician was still not on the way. I was rescheduled for 3 weeks later (no accommodations given). The second appointment was also 2:00-5:00. At 6:30 I called and was told the technician was still on a call then it would be another 30 minutes for travel time. I cancel again because it was getting late. The only positive was a dispatcher finally said if this has happened twice we will make sure to get you an appointment tomorrow during your window of time. The next day I was scheduled for 2-3:30. The technician came around 4:30. He spent less than ten minutes checking the system and said everything is good. I’ve had this service done 4 times and it was never that fast. I check my filters because he didn’t mention them as other technicians have. They had not been changed or checked. The were dirty (picture). The technician was still in the driveway, so I asked him about the filters and he said they don’t carry those because there was so many sizes. That he’d put a note for next time so he would have them in the truck. I have used them for 2 years and that wasn’t already noted… To wait to finally get a technician to check my system and to rush the process was disappointing. If I didn’t check my filters they would not have been changed, which I had to purchase and replace later. I will not be using their services again.
Response from the owner
We appreciate you reaching out to us and sharing your concern. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, Lora, at 919-308-2591 so that we can address this matter further.
D
Deanna Pendergrass
5.0

My gas furnace went out on a Saturday morning and I called ARS and keep in mind there was snow and ice on the road so there was a brief delay, but they came out Sunday morning gave me pictures and information about the issues. The salesman and servicemen were all extremely knowledgeable and thorough. I know who I will be using from now on! Thank you all so very much. Even got a great deal on financing zero percent for 12 months. Me and my kids will be warm and we are extremely pleased. Folks just go with the best and get it right the first time. You won’t be disappointed
Response from the owner
Deanna, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a ARS/Rescue Rooter Heating Cooling Plumbing customer!
K
Kris Mayfield
1.0

Had a tech come to do my annual HVAC maintenance. After about 10 minutes he told me what the issue was and told me he would have to order a part then they would schedule the service. He charged me then for the full amount. I received a non-itemized invoice via email and called because it had a signature that wasn't mine. I later cancelled the service and after a week of calling still have not received a refund but have received two calls letting me know the part that I cancelled the order for had arrived.
Response from the owner
Kris, thank you for sharing your experience. We apologize for not meeting your expectations. With each customer, we strive to provide top-level customer service. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, Lora, at (919) 287-6486 so that we can address this matter further.