ARS/Rescue Rooter Heating & Air Conditioning
Ridge, Greensboro, NC

ARS/Rescue Rooter Heating & Air Conditioning Reviews

4 stars based on 137 reviews

Featured Comments:

• F

  Felicia'sLoving HerLife

  1.0

  This is my first experience with this company and my last and they haven't even installed my equipment.Only going forward because approved and in need of heat downstairs. First 2 warnings are the forged signatures on contract. I will inform the bank that is not my signature. Also don't do bad business makes your company look bad. I will not recommend ARS to anyone. Companies don't let your employees make your company look like this is the type of business you do by forging ppl names on applications. Now I'm calling Ally Bank.

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  Response from the owner

  Thank you for sharing your experience with us. We apologize for the dissatisfaction you experienced with us. We strive to provide each customer with an exceptional service experience. We understand the frustration you experienced and welcome the opportunity to speak with you about this matter. Please reach out to our Quality Assurance Manager Lora Holley at ( 919) 287-6486 so that we can investigate this situation further.

• M

  Melvernia Holly

  1.0

  After service, customer service over the phone impatient and rude. I called for a copy of my invoice. I had additional questions about my service, she told me to call back. My technician told me his name was Mike but on the paperwork it was James. My HVAC is only 4yrs. old. Before visit, my thermostat inside match temperature settings now it doesn't. While Mike/James was outside checking the unit I heard him hitting my unit. I went to check and he was trying to put back unit cover. I don't have the time or money to pay for additional services because ARS damaged my system. Home Depot and ARS should be ashamed. I wish the invoice was more detailed report. I want to see temperature settings and readings. Only an one liner, telling me what I already know. Except now, I will have to call a Real Company to fix their mistakes.

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  Response from the owner

  Melvernia, thank you for sharing your experience. ARS Rescue Rooter Greensboro strives to provide each customer with an exceptional service experience. We would like to discuss your specific situation further. Please reach out to Lora Holley our Quality Assurance Manager at (919) 287-6486 to address the situation further.

• M

  Michael Albert

  1.0

  Andrew the repair guy was great, but when it came time for a replacement estimate, ARS's colors shone through. It took unnecessarily long (3x as long as the estimate I got today) and the car lot strategy of over pricing the original estimate and doing the let me call my manager and get you a great deal only if you buy right now was a major put off. The 100% up front demand confirmed that no way in hell would I let ARS replace my system. Yes the salesman got there right away even though it was a Sunday, but that and the empty guarantees were over compensation, not quality customer service. The lawyer who chases your ambulence to the hospital might seem good at first, but he's probsbly not the most competent lawyer and not the best hire.

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