Apex Services
Cumberland, Elkhorn, NE

Apex Services Reviews

4.5 stars based on 51 reviews

Featured Comments:

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  Sarah Trader

  5.0

  Apex is a great company with friendly, knowledgeable employees. Caleb Schone was the technician who came to do a yearly furnace/humidifier check. I told him I was having issues with keeping the temp regulated in the house (the 2nd floor was a good 12 degrees hotter than the 1st floor). He investigated, found the issue and fixed it. He even called his supervisor to make sure he wasn't forgetting anything. The house feels a million times better! He also noticed I had put the air filter in backwards. I told him my husband had recently died and all this was new to me. He offered his condolences and then patiently explained everything he was doing, showed me the right way to put it in and even drew a guide for me in case I forget when I have to do it again in 6 months. I appreciated the great customer service, friendly demeanor and that my issue was resolved! Highly recommend!

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  Response from the owner

  Thank you so much for the positive feedback! This helps our whole team stay motivated and continuing to grow!

• L

  Lisa Reed

  1.0

  Called and asked for a cleaning to be done on my unit. Individual that answered the phone said sure it will be $47. Tech arrived and started talking about an inspection. I clarified that I just wanted a cleaning. He said the cleaning would require an inspection and after the inspection it would be an additional $67 to have the unit cleaned. Total of $114. Might be a fair price, but wasn’t communicated that when setting the appointment. Clearly an unethical sales tactic. Called to express my frustration, and the tongue tied individual did not know what to say.

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  Response from the owner

  I’m so sorry for your less than 5 Star experience you had with us! We have a new gentleman working in the office, who will receive some additional training based of your experience. Please feel free to reach out so we can see what we can do to make this a better experience for you!

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  Max Fleissner

  5.0

  If you’re looking for a professional and trustworthy HVAC contractor, give Matt Schon at Apex a call. I’ve used the services of several contractors in my life but ever since I’ve met Matt, I’ve had no reason to look elsewhere. Long story short - they know how to take care of their customers!

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  Response from the owner

  Thank you so much for your feedback! It helps with our continued success and motivates us to continue to provide exceptional service.

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