American Energy Advisors
Veterans, Elkhorn, NE

American Energy Advisors Reviews

3.7 stars based on 22 reviews

Featured Comments:

• B

  Brenda Reeves

  1.0

  American Energy Advisors is a joke. As someone who takes pride working with small businesses, I elected to try to work with American Energy Advisors. I wanted to have work done on my heating system. Half the time I would call it would go to voicemail during business hours. When I was able to get a hold of someone, they had absolutely no clue what I was wanting and I was passed around to several people. I have never worked with a company that had so many employees completely untrained on the service they are selling. Someone was supposed to call me back, I think his name was Chad. Several days later, when I had to call back myself, because Chad never reached out; I spoke with Joe. Joe was the only person at the company that seemed competent and was very friendly. Unfortunately the price was not right. I ended up going to A+ Heating and Air. I would suggest that Joe go to a competent company. It is also suspicious that all the glowing reviews for American Energy Advisors seem to be made from dummy accounts to boast their image. Most of them seem to have been done around the same time and have only left one review. Instead of writing false reviews, why not take the time to educate the people answering the phones about the services you provide.

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  Response from the owner

  Dan, We appreciate you leaving a review. Sorry to hear your experience was not what you expected when calling, we strive to provide the best customer service in the industry and work hard to make sure we have satisfied customers that leave the kind reviews that they do. There are a couple things in your review that are a little confusing regarding voicemail during business hours as our HVAC division does not have voicemail system as is answered by someone 24/7 and clarity on compentency and pricing as we don't see that we ever provided any formal pricing or services. Feel free to give our owner Jesse a call next week 402-881-8345 if you would like to discuss your experience in greater detail, part of being the best in service is learning from our customers. Thank You.

• c

  chris dawson

  5.0

  We have been using these guys the past couple of years for our HVAC needs and every time I'm blown away by their professionalism and knowledge. They take time to explain everything that is going on and what it will take to fix the issue. Also should add they are very timely, always on time and super quick at diagnosing the issue. Highly recommend

• J

  Justin K.

  1.0

  Bought a new system in August 2018 and just found out that they are no longer in business. No notice or anything sent to customers. Now trying to find out if we have issues with our system if another company will service it since this place is now out of business. Another reason why I am giving a one star review is because of how bad the install was. I told Joe that when the new system was installed that it needed to be air tight (as any system should be) and wanted to make sure there wasn't air that got around the filter since I have allergy problems. I was reassured that it would be. I kept having headaches for months after the install and tried multiple filters. One day I thought I would double check to see how air tight the filter was secured. What I found after taking off the fan service panel was about a 1/2 inch gap all around the filter housing to the furnace that was letting air through without filtration. I ended up going to the hardware store and getting a couple of tubes to seal the gap from letting air escape around the filter.

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