Anderson's Heating, Air Conditioning & Plumbing
Brooks, Missoula, MT

Anderson's Heating, Air Conditioning & Plumbing Reviews

3.5 stars based on 51 reviews

Featured Comments:

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  edna kallis

  5.0

  We had Anderson's give us an estimate on installing a mini-split for heating and air. They came out multiple times to answer questions we had and help us with where to put it. We were totally shocked when they said they could do the work so soon - it was a pleasant surprise - now I don't have to bother with the window ac I put in every year. I would highly recommend.

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  Response from the owner

  Hi Edna, We were so happy we were able to help keep your home cool as the heat is here to stay! Please give us a call if there is anything we can do to help in the future. We appreciate your business. Thank you, The Anderson's Team

• P

  P. Freston

  5.0

  This is the company you want when looking for the most qualified, knowledgeable, professional technicians and the best customer service. We've called on them several times over the last 10 years and they've always exceeded expectations! Highly recommend.

• D

  Dy Swenning

  1.0

  Had to edit my 5 star to a 1 due to a plumbing issue. Less than 2yrs (but over the ONE year warranty) I had Anderson's replace 3 toilets and 3 faucets. The install had 2 issues; I noticed he had went through 2 wax rings for 1 of the toilets, and he left a leak in one of the faucets. I called the office about the leak - and they would send him out, however rather than waiting around for another service call - I fixed it myself. FF to NOW, just under 2 years another wax ring went bad. As folks know, those usually last Decades! Not months. I called and they said they'd "swing by" that day, as he was in the area (he Seely Lake, me Potomac - right on the way) He put a new ring on and gave a bill for $250. I felt it should be a repair that they would do w/o charge, considering this specific item should have lasted much longer. BUT, my husband had said "fine" to a charge of $161. However he was upset by the $89 "service"(travel) fee. He was 3mi. out of his way. I was upset with the way the toilet was left (pictures). He put an extra metal washer which prevented the caps from seating down on the ceramic. He actually left it this way! In dealing with the office, they did give me $50 off, after having someone come out and fix them and justifying their charges. I WISH I had not settled, as now am prohibited from listing a complaint on the BBB website. So be wary about accepting a token credit. This company does not stand behind their workmanship in my opinion.

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  Response from the owner

  Good Morning Dy, We apologize for the inconvenience with your plumbing issues. Since we do strive for excellence in our workmanship I want you to know this issue has been addressed internally. We would be happy to speak with you again regarding the review of this issue. Best Regards, Anderson's Management

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