Anderson Automatic Heating & Cooling
Harrison, Cincinnati, OH

Anderson Automatic Heating & Cooling Reviews

4.1 stars based on 21 reviews

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  Mark Artmayer

  2.0

  Price gouging was an issue with this company. They bid $1,100 for a job that the next company bid $350 to do. Keep reading for more details. With the warmer weather coming in I went to turn on my AC and found that my AC unit would not run. I found Anderson via a Google Maps search and their 4.4 star rating at the time provided enough credibility for me to give them a call to come take a look. When their technician arrived he quickly found that the unit was leaking Freon and was able to repair the leak with a quick valve replacement. The next step was to replace the missing Freon (Freon 410 in my case). However, before he informed me of this, he called his office and discussed some things. When he came back from his phone call, he told me that his coworker suggested trying to sell me a new unit, but he talked her down in order to save me money since he could see it was just the leak that was causing the unit's issue. He told me that the front desk people at his company prioritize selling new units to make more money (I would have had to shell out $3,000-5,000 for a new unit). I appreciated him letting me know this and sticking up for me at the time. However, maybe those of you reading this review are less naive than I was. I would allege now that he was never recommended to sell me a new one, but rather fabricated that in order to build a false sense a trust between us. I would argue that this was just a clever tactic to butter up a customer in order to increase the odds of them accepting a wildly overpriced quote. Anyway, on to the next step. We scheduled a time for him to come back out and add the Freon. That's when he gave me the quote. He said it would be $1,100, and although I don't recall the full breakdown, one of the charges was $450 just to "bring the truck out with the Freon." For those of you who don't know, Freon comes in a gas tank about the size you might find on your standard home grill. I allege now that this charge was fictitious. Additionally, the quoted price for the Freon was strange. He quoted about $90 per pound, with the first pound costing an additional amount. Do a quick Google search for the price of Freon 410 and you will understand what a farce this quote was. Not knowing what the proper cost of this work was at the time, I scheduled Anderson to come back the next day and finish the job. Once the technician left, however, I jumped online to confirm averages prices of comparable work. I found that the price range was expansive, and his quote did fall within it, but at the highest end. However, the lower end of the range was much more desirable so I called another company and asked what they charge per pound for Freon. They quoted roughly $25-$35 per pound. The only other costs were the standard service call cost this particular company charged of $69 plus labor. I scheduled them for the job and cancelled with Anderson. This other company ultimately came out and fixed the issue for a total cost to me of $350. I am very disappointed in Anderson for their business tactics that I experienced. I hope anyone who decides to use Anderson will check and double check that the quotes they get from this company are fair, and I recommend, no matter which company you deal with, to always get additional quotes.

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  Mark Ackerman

  5.0

  We had Anderson replace our entire heating and air conditioning system. They came out within hours of our call and inspected our system and gave us our options and an estimate on the spot. They set up a time to install and had their crew there in a timely manner. They were very efficient with their work and were very clean and considerate. We bought the upgraded system and couldn't be happier. The temperature never changes in the house, is spread out evenly and is so quiet that you cannot hear it. We highly recommend Anderson Automatic!!!

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  Christy Johnson

  5.0

  I cannot say enough nice things about my experience with Anderson Automatic. They did an extensive project with us. They do great work, they come when they say they will, the don't shy away from follow-up questions and are just really, really nice people. I consider myself extremely lucky to have had them recommended to us!

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