American HVAC, Inc.
Kennedy, Campbell, CA

American HVAC, Inc. Reviews

4.4 stars based on 42 reviews

Featured Comments:

• C

  Cameron Blume

  5.0

  Had a good experience for a basic maintenance appointment for a 20 year old furnace at a house we just bought. They had availability within 48 hours. The tech was knowledgeable and helpful and seemed motivated to do stuff the right way rather than turn a quick buck. He helped us understand how some of the ducting worked in our new house. There was a bit of upselling to buy their annual plan, but nothing too bad.

• L

  Leonard Shen

  1.0

  The American HVAC technician Steven clearly didn't know what he was doing when we put in a service call to fix a gas leak in our furnace line. Worse, after telling my wife that "there's nothing I can do", he then tried to get me to agree to pay $500 so he could disassemble the furnace and still attempt to fix the leak. When I asked him what exactly he was planning to do (after he had told us there was nothing he could do), why it would take that long, and be that costly, he fumbled all over himself in trying to explain the specific steps needed--none of which would even begin to approach the multiple hours he claimed would support such a fee. From the get go, Steven was cocky and arrogant-- attempting to bluster through the fact that he was clearly not comfortable handling what should have been an easy job (the PG and E technician had explained to me the night before exactly what had to be done to fix the gas leak where the intake line was connected to the valve box --simply disconnect the box, put some sealant on the pipe, and reattach the box and pressure test.). So we told him to just leave as he clearly didn't know what he was doing. After wasting time with this company, we called in AAA Furnace and Heating, which sent in a much more experienced person (Robert) who did exactly what was needed, in less than an hour all in, and for half the price Steven wanted to charge. When I tried to provide constructive feedback privately to the company, I never got a call back from the operations manager with whom I had left a message. So I guess this social media review will have to suffice. We know not to try American HVAC again!

• M

  Min-Chi Shih

  3.0

  I want to replace my old furnace and install a new AC. I asked American HVAC to give me a quote. Rody came and spent a whole hour to explain the details about HVAC for me. He seemed very sincere and I really appreciated his efforts, so I showed him the best quote I got and asked if they can match it. Rody said they will match whatever quote I got. After I accepted their final quote offer, they just disappeared for many days. When they finally replied, they said they cannot honor the quote and need to use another brand (American Standard to replace Bryant) due to out of stock issue. I personally do not believe there is any out-of-stock issue because other companies can do this job for me with the same models. I finally rejected their offer of changing brands. I am giving them 3-star only because Rody spent a lot of time and efforts when he first came, and I learned quite a lot about HVAC. However, this business does not honor their quote and their promise of matching the quotes from other companies. That wasted my time. If they could not match the price, I wish they could have just said no from the beginning.

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