American Comfort Central
Ridgeview, Mchenry, IL

American Comfort Central Reviews

4.7 stars based on 37 reviews

Featured Comments:

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  Margaret Turasky

  5.0

  I would like to compliment Randy and Kade for their very professional work they did installing our replacement HVAC system. They were on time, efficient, respectful, neat and clean, and very willing to answer all of our questions. A very pleasant experience!

• E

  Ed Gadomski

  2.0

  At first I was happy because I got my furnace cleaned and the gas lines adjusted.but after about a week the furnace started to just shut off out of no where. I called them and they came back out. All they did was check the temp and turn it off and on. The tech was telling me to do things like I was his assistant. I mentioned this to the lady that runs the phones and her response is "we do that so you can learn how to do it" Nothing changed 2 weeks later I call them back out and the tech calls me and says there is nothing he can do because of my duct work. Which is understandable. He agreed to come and take another look. We agreed between 1 and 3 and he didnt make it here until 4. When I called his office to discuss the lady at the desk pushed me off on the owner Ken and he basically said he doesn't want to deal with my house and to find another company. Instead of trying to fix the problem they turned their backs. Both were extremely rude and offered no solution. Then Ken told me that they dont offer duct work when his tech did. I'm very disappointed. Unfortunately I have to look for another company to correct this issue because they "dont want to be married to my house" as Ken said. But I will highlight some good aswell. Ed was very kind when he came to the house and helped teach us some basic things to help us with the flow of our AC.these small tricks help us get through the summer. Their tech is knowledgeable as well. I would say the main issue is the customer service. Our experience was not good with this company but maybe that will be different with you. Good luck.

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  Response from the owner

  Thank you for sharing your thoughts with us. We acknowledge your feedback and use it as a learning experience on how to improve our services that we offer to our customers. In response to your review, we wanted to provide our perspective on how the events unfolded. Our technician was originally dispatched to your home for a routine cleaning on your furnace. The technician noticed that the furnace was turning itself off repeatedly, so he dialed back the gas pressure for it to run within the manufacturer’s specifications. He noted that the cause of the problem could be the inadequate size of the existing ductwork. We believe this is the source of the problems you are having with your furnace but is out of the scope of the work for a routine cleaning. After the first service you called back with the same problem, and we sent our technician back out with no charge, as you requested. However, on the second visit he found the same issues. He also showed you some ways you could try to help resolve the issues yourself to save time and money. When you called a third time regarding the same issue, we agreed to send our technician once more without charge but could not continue to do so on future visits. When you became displeased, the call was passed to our owner, Ken, who suggested finding another company to help with the pre-existing duct work as we did not want to be tied to a project that was sure to cause further issues. We are sorry that you are having continuing problems, but the duct work will certainly be problematic to fix and is beyond what we were originally scheduled to provide service for. We hope you find a way to resolve your heating problems.

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  Carol Burgett

  5.0

  They arrived right on time and were very courteous and professional. Took the time to double check everything and show us how it all works. I highly recommend. American Comfort Central.

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