American Air Heating Cooling Electric & Plumbing
Brookham, Grove City, OH

American Air Heating Cooling Electric & Plumbing Reviews

4.5 stars based on 200 reviews

Featured Comments:

• K

  K Bailey

  5.0

  American Air did all of the mechanicals in our home when it was built 7 years ago. We continue to use them for the follow up maintenance needed to keep the systems running properly. They all do a great job but their plumbing expert Shawn stands out. He's friendly, knowledgeable and gets the job done right every time!

• R

  Robert Navarro

  1.0

  I had a tech out to evaluate an isssue I was having with two tankless water heaters on a house that was just purchased. I was not getting any hot water from either tank. The tech arrived at 11:27 found the isssue to be that the control wires were disconnected from the mother board. He plugged the wires in and the issue was solved and he left at 12:10 PM. My issue is not with the tech, but the pricing policy of the company. I was told that I would be charged a $100 service call for each hot water tank. The tech plugged in the wires to the mother board and I was charged an additional $98. I paid a $298 invoice for 43 minutes of his time. A very costly experience to plug in two wires.

• D

  Dennis Hunter

  2.0

  Have you ever felt like you had been bamboozled or hornswoggled? I recently did business with American Air in Grove City. For $119 they said they would check my unit and clean it. When their employee checked the unit he told me it needed coolant and there was an iffy capacitor that he would provide at no charge (wink, wink) He then sat down with me and said that I should purchase the full year tune up and that it would allow me to purchase a maintenance plan that would cover every thing I needed at a discount. At no time did the gentleman offer an estimate for the repairs . He came back a few days later to add the coolant to the system and replace the capacitor. He was finished in a little over an hour. After he took my card for payment I asked him what he had done for the money I was paying him. He said he added coolant(how much?) and installed the capacitor and he had cleaned the coils. After he left I partially removed the AC housing and saw that he had only cleaned one of the four sides. I have the photos. I called to complain to the manager and instead my call was returned by the service guy. He returned the next day and did the job properly. I asked him why I had to purchase a package instead of being provided an estimate and he told me that nobody does that anymore, it was old school. Not true, it says they give free estimates on their website. The man had looked me in the eye and lied to me twice. I'm a senior citizen and I should have known better so shame on me, but I will never do business with American Air again and neither should you. Like everybody else in this world I just want to get what I pay for. What started as an AC tune up, basically cleaning and seeing if any repairs were necessary turned into $874, $99 for the check up, $775 for the service package.

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  Response from the owner

  I'm sorry that you are not satisfied with the service. However, we are on flat rate pricing, and the $119 is for a super tune up on the air conditioner only. The technician was doing his job by offering a maintenance "package", where we would come back in the fall and check your furnace. This package also provides for a 20% discount on repairs. It's pretty standard - most HVAC contractors offer maintenance packages. The free estimates that we give are for unit replacements. The repair consisted of no only adding refrigerant, but adding a sealant, and replacing the capacitor. You still have a furnace tune-up to use, and I will note on the account to not send that technician.

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