AM/PM Heating and Cooling
81st, Vancouver, WA

AM/PM Heating and Cooling Reviews

4.4 stars based on 108 reviews

Featured Comments:

• e

  elizabeth verbeck

  5.0

  We got next day, on time service and were told that the draining that we thought was a problem was normal. There was no charge and we got a free tutorial on how the system works. Very satisfied customer.

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  Response from the owner

  Thank you for the excellent rating, Elizabeth. We're grateful for the support. If there's ever anything we can do to help, don't hesitate to get in touch! -Greg Johnson, Owner

• E

  Eva Bourke-Higashi

  2.0

  Our AC unit was not communicating with the thermostat… although everything looked charged. The AM/PM Heating and Cooling Company sent us a gentleman who had (in his own words) "32 years of experience but forgot some things". After checking the A/C connections he kept calling and spent most of the time on the phone consulting with someone. Eventually, he couldn’t fix it and after four hours he stated he’ll come the next day. The following day, once he and someone else on the other line figured out the what and how to fix it, although my husband was in the house, he omitted to give us the cost before he concluded the job. And when he finished, he quoted us for the repair: $860 plus tax. I was concerned that he (or his company) charged $95 for each of the 4 hours when he was on the phone. On his recommendation, I called the company’s office and spoke with Marlene. Instead of trying to provide an itemized information about the charges that I asked for, she raised her voice and was unpleasantly defensive, accusing us that we don’t want to pay for the service. I informed her that our intention never was not to pay for our bill. I just wanted more details instead of giving me their jargon, package price, and yelling. After that, her daughter, Annette, got on the line and while raising her voice as well, she followed her mother’s lead. She told me that her mom was doing me a favor to even speak with me! Never mind that my husband and I were their customers now and previously. Eventually, she stated that her mother had to go. And by the way, to my surprise, Annette also informed me that the bill is not what the repairman stated. That it actually was $1,147.50 plus tax. When I asked for the repair details in writing, she suggested that we could have the work reversed, the A/C won’t work, and we’d pay only for the labor. I called my husband to let him know. In the meantime, the repairman assumed we don’t want to pay and for the repair and disconnected the A/C. Finally, after calling back and forth with the repairman, and Annette, he connected the A/C again, and Annette settled this unpleasant situation by listing a few items on the bill and 10% senior discount. We paid $997 and hope we’ll never need to call this unprofessional business again.

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  Response from the owner

  It's a shame you left such a poor review when we repaired your unit expertly and quickly. The details are not correct but we don't argue with our customers. We refused to hook up the final wire on the board due to resistance from you regarding payment and did so when the bill was settled. The unit was working excellent when he left and I'm sure you enjoyed the relief from the heat. You were far better to have had AM/PM Heating & Cooling complete this repair vs the company whose name is on your unit. We saved you hundreds of dollars by billing you fairly. Be kind, be honest, be fair is the motto I'd like to share.

• J

  Josh Horn

  5.0

  Excellent Service I have an AMANA PTAC unit that started making loud noises. The unit is relatively new and luckily still had some warranty left on it. I called AMANA directly and was referred to AM/PM Heating and Cooling. I was told they are one of the preferred servicers of AMANA PTAC’s in my area. I am so glad I called them. Annette one of the installation coordinators for AM/PM took my call and was very knowledgeable. She was so friendly and gave me ideas and suggestions of what the problem could be. She took my PTAC information and said they in fact had all the replacement parts in stock. She scheduled Richard to come out to my home the very next day. My hat goes off to Richard. He went above and beyond service. He came out and diagnosed the problem right away. Keep in mind this was late in the afternoon and getting close to quitting time. He said he had to run back to the shop and get more parts but he would be back. He could have just as easily pushed this back another day because of how late it was getting. But sure enough, he came back and finished the job. Richard had my unit back up and running better than new the very same day! I appreciated his conversation and customer service while he was working on my unit. I would definitely recommend AM/PM Heating and Cooling!

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  Response from the owner

  Thank you Josh for a thorough accounting and why you appreciate a business that takes pride in customer service. We're here when you need us and look forward to a long mutually beneficial relationship. Annette M. Kowalczyk AM/PM Heating & Cooling Inc.

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