All American Refrigeration Heating & Cooling
Commercial, Harrison, AR

All American Refrigeration Heating & Cooling Reviews

4.2 stars based on 19 reviews

Featured Comments:

• T

  Theo Spieker

  5.0

  When we bought our house last year. We had all American come out and fix our heat. It's a very old system on it's last leg but they worked their magic and got it running. It was much cheaper than we thought it would be. Then, this year our main breaker would trip when the heat was on. Not exactly an HVAC problem, but we weren't sure so we called all American and they came out the very next morning. Again, major problem, they worked their magic. They sent Markus out and he was very knowledgeable also with customer service on point. Our system is very old (about twenty years or so), but when it finally goes out we will definitely be calling all American for a new one. They also offer financing. I would highly recommend this company.

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  Response from the owner

  Thanks for the great review Theo!

• C

  Charlotte Parnell

  1.0

  Made appointment last week to have my AC unit checked, was bumped from that appointment and told they couldn't come Friday. I didn't call them back on Monday to make a new appointment. I then received a text Monday morning saying the service guy was on his way. I called the office to tell the secretary I wasn't home but could be home in 30 mins. I never made an appointment for Monday....I wasn't impressed with what had happened, but agreed to let them come out. I should have listened to my intuition. The repair guy got lost in Valley Springs and then behind the hospital in Harrison after I had told him exactly where I live. Which was not near either of these places. When he did show up he repaired the unit without giving me an estimate. He said he replacing 2 wires, he did not pull 2 new wires, but replacing them. I was not told of the repair cost until the work was completed. He was at my home 1 hour and 10 mins. The bill for the 2 new wires to be replaced was $241.00. This did include a $79 service call. I asked the service man what they charge per hour and was told $80.00. I still have not figured out how he was able to reach $241.00. I will not recommend this company. Over charged.

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  Response from the owner

  I'm sorry you had a bad experience with us. We're working to fix our scheduling problems and you are right that the tech should have given you an estimate before the work was completed. We appreciate your feedback and we hope that we fixed the issues with your unit. If not please call us back and allow us to make it right. Thanks!

• L

  Linda Peterson

  1.0

  **** UPDATE *** The fact that you want to resolve this is admirable, though I find it hard to believe based on your past actions. A person who is truly sorry tries to right the wrong. If you are unwilling to do that, you're "sorry" means nothing. To resolve this matter we need a freezer in good working order. You have already stated that you are not coming back to fix it. And you refuse to answer any form of communication unless it is negative. You tell me how to resolve it when you won't fix the unit or have any sort of communication with us. Response from the owner an hour ago Dear Linda, I’m sorry for the way we handled your unique situation. We hope one day we’ll be able to resolve our issues and be in good standing with you again. Feel free to …More

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