All About Care Heating & Air, Inc.
Point, Winston Salem, NC

All About Care Heating & Air, Inc. Reviews

3.7 stars based on 40 reviews

Featured Comments:

• T

  Tin Lizzie

  2.0

  Update 11/10/2021: Interesting how it took over TWO YEARS for the owner to post a response... Update: finally fixed 10/1... tech courteous, quick, and knowledgeable and took measures to make sure siding guys didn't break off the pipes with a hammer like last time. Tech should have foamed the gaping hole in subwall he removed to fix the pipes (we're not calling them back-- I'll invest $9 for a can of spray in foam at Lowe's and do it myself). Subwall and plate drenched INSIDE vapor barrier! Lucky this won't cause structural damage! It should have never taken this long to get fixed! Update 09/24/2019: Reply posted yesterday. A warranty claim work order was submitted to them on 09/02/2019. Now, 22 days later, this is the ONLY communication with them. Hope email provided yields a response... System under warranty through them since they installed it in our new home. Called to get a work order in due to condensation pouring out of the siding of our home (see photos)... there's supposed to be a pipe leading the water AWAY from the foundation. That was July 5th... called 2 weeks later, and was told we're supposed to call the warranty company: basically to jump through hoops to get their shoddy work addressed. Now August 17th and no response from either. Avoid this company; the fact that they don't respond to their reviews says it all.

  ---

  Response from the owner

  Tin, we're so sorry that your experience was not up to our first-class standards. Our customers are our #1 priority. We assure you, that we are listening and we are looking into this matter as we speak. If we can do anything to remedy the situation, please let us know. Kind regards.

• S

  Soon Kwon

  1.0

  It took more than one month to get a quote. I had to call, text and email several times. I stopped using this company after I found a better contractor, cheaper and very responsive. Take more time to find a good one. It is worth it.

  ---

  Response from the owner

  Soon Kwon, thank you for contacting us and we're very sorry your experience was not up to our 5-star standards. We want every customer to receive amazing service that exceeds every expectation. We are looking into the matter right now. Please know that your situation was an exception. We are working to ensure this doesn't happen again. If we can be of further assistance to resolve this matter, please reach out to us. Thank you for your time.

• r

  rman 17

  2.0

  Always mediocre. Give them another chance this week went up to the attic sand the evaporator panel only had 2 screws instal from the 6 it should have, I left the unit with metal tape and the tech cut it and did not replaced. Sad.

More reviews (7)