Alexander Services
Mill, Holly Springs, NC

Alexander Services Reviews

4.8 stars based on 611 reviews

Featured Comments:

• S

  Sabine Jacob

  5.0

  Niko and Joshua were awesome, very polite and answered questions. I've use this business for several years for plumbing and heating and air. They are very honest, respectful and trustworthy! Fair pricing!

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  Response from the owner

  Thank you Sabine for the great review and thank you for your continued trust in our company.

• B

  Blake Clayton

  1.0

  The Tech who did our assessment was kind and friendly but he did not take the time to properly diagnose the unit. After replacing the capacitor he showed me a burned spot on the starter switch and I believe he checked continuity on both posts. That said he proceeded to confirm the compressor was shot without checking the windings, nor replacing the relay or starter switch, all very cheap and easy to replace parts. Why would you charge $300 for a $20 capacitor? I understand markup, but that's price gouging and taking advantage of your customers. He spent a ton of time drafting a proposal for a new unit, which was also ridiculously high priced. I called an old friend working in hvac for 40yrs and we had the unit fixed in 10mins with a $20 relay and switch. It seems odd to me why the diagnosis neglected to replace the cheapest and easiest pieces of the electrical system when there was clearly damage. Do your research and get a second opinion folks.

• S

  Stephanie Watson

  5.0

  For my HVAC replacement, Alexander Services was honest and professional during the evaluation and estimating, friendly when getting the service scheduled, and the installation crew was knowledgable, professional, and respectful throughout the process. When there was an issue with the city inspection, they were honest with me about the situation and kept me informed as they arranged to come out and address the minor issue. I also really like the York system they installed; a good, reliable brand. This is a business that is proud of its work and treats its customers with friendly, professional service.

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  Response from the owner

  Thank you Stephanie for sharing your experience with our HVAC replacement team. We are thrilled that everything went great!

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