Airworx Heating & Cooling
Lincoln, Albuquerque, NM

Airworx Heating & Cooling Reviews

4 stars based on 8 reviews

Featured Comments:

• R

  Rachael Bettencourt

  5.0

  We’ve used Airworx twice this past year. Once for a new furnace and a second time to convert to AC. They have also done my mom’s furnace replacement. These three experiences have all been 100% positive. They are punctual, polite, and very fairly priced. Local owner who lives and works in community also. I would highly recommend.

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  Response from the owner

  Thank you for the review and recommendation, Rachael! We appreciate you using Airworx for all of your heating and air needs. If you need anything going forward, be sure to give us a call.

• L

  Laura Woodbury

  1.0

  We had a brand new AC and furnace installed by this company Airworx 2 1/2 years ago. It took them five months to install. They were not going to have the unit inspected and we persisted. Come to find out they did not even install a filter between the air intake and the furnace. The air vents going from the top of the unit for the air-conditioning are way too small. They did a really horrible job installing our units. Besides the fact of taking five months to install. When they wired up to our electric panel they disconnected our well. They did not even know what they were doing. I would not ever recommend this company

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  Response from the owner

  At Airworx we strive to ensure every customer is happy and satisfied with the service we provide. We apologize for falling short and allowing your experience to be less than satisfactory, given the circumstances at the time of service. We appreciated your business and would like the opportunity to make things right in the future.

• M

  Mariah Nichole

  1.0

  We called Monday July 1, a technician came out that afternoon. We were told the part needed to be ordered, replacement of the motor and cleaning would be $725.01, and would not get in until July 5 but an attempt to rush the item would be made. I made several attempts to get an update on the rush of the item, I got an attitude or no response on most occasions. On July 5, after 7 days (ac went out on Friday but had to wait for a warranty referral until Monday) we were supposed to get the part between 3:30 and 5:00 pm. At 3:00, I went home to be there waiting. I requested an update on the delivery, nothing. At 5:00 I requested an update. I was told the technician would call the vendor to hear about the delivery. I was told there was no delivery so “hopefully” on Monday! I text JP to let him know I no longer wanted his services due to lack of response, lack of follow through, the cost, lack of timeliness. So I decided to go with another company who gave me an appointment, got the broken part which I was told was sold out everywhere in Albuquerque, and it was fixed within 2 hours for $266. When talking to the owner or secretary, I got an apology for MY misunderstanding, and that JP “did not mean” any of his messages.

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  Response from the owner

  At Airworx we try our best to make sure every customer is happy and satisfied with their experience. We would like to apologize once again, there were many variables out of our control like waiting for your insurance approval and the 4th of July holiday that prolonged the shipping time. Also the price given was an estimated price at the time of inspection. We’re happy that you found someone else that was able to solve your issue. We always appreciate the opportunity to work with people in our community and it’s unfortunate that this didn’t work out.