Airways Heat & Air LLC
46th, Tulsa, OK

Airways Heat & Air LLC Reviews

1.6 stars based on 10 reviews

Featured Comments:

• A

  Andy Neel

  1.0

  Our home warranty set us up with Airways. AC went out Friday, filed a claim, didn't hear from Airways, called them the following Tuesday and was told "Oops we forgot to call you." They then said the earliest they could service our AC was Friday at noon. A full week after they were contacted. I waited until 2 pm that Friday and heard nothing from Airways. I called their office and was told they were running late but if they weren't here by 4:30 then call back. Called back at 4:30 and got a message that their office closes at 4pm. No call from Airways to ever setup an appointment or let us know they were running late. Some of the worst customer service ever. Not sure how they're still in business but I'm assuming the home warranty companies just push the lowest bidders. Definitely getting what they're paying for. Unfortunately we're getting hosed in the process. Just so you know you can ask your home warranty company to assign you a different vendor. Which is exactly what I'm going to do.

• K

  Kathy Mattox

  1.0

  We are stuck with this company because of our home warranty program. Our unit was replaced; however, they obviously failed to test the system as it failed within 4 days. We have been without heat since 11/8 and have made numerous calls with dates scheduled to show up for the warranty repair only to have the company never show up and with excuse after excuse of their no show. We have 5 great-grandkids under the age of 9 that have been living here without heat for 21 days with terribly cold and wet freezing weather. My last conversation on 11/25 was that they were only handling emergencies - I think this qualifies as an emergency. They said it did, but still didn't respond. Obviously, once they get paid they don't care about their customer. I say shame on this company. Don't you think it is about time to help our family and get a tech out there? Time will tell what they decide to do! Heartless is all I can say. I wonder if the owner of the company is aware or even cares.

• E

  Eric Boatman

  1.0

  WARNING!!! Never use Airways 24/7 Heat and Air. They have no showed my parents 3 times already this week after their Home warranty has paid and shipped their replacement part to him. Then he has the nerve to show up today and demand cash only without prior warning or giving him the dollar amount a head of time . He then left my elderly parents with no AC in triple digit heat knowing they are both in poor health. I also would warn anyone away from Total Protexlct home warranty company. In their attempt to save a few pennies they have left my parents without AC for 6 weeks now and after a more competent repairman told them what it would take to fix the AC they brought in this worthless guy.

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