Airmasters Heating & Air Conditioning
Heritage, North Little Rock, AR

Airmasters Heating & Air Conditioning Reviews

4.8 stars based on 793 reviews

Featured Comments:

• M

  Merlin

  5.0

  I called because my 21 year old unit was not cooling and Bryan came out as scheduled for the repair. Unfortunately he had to wait for me to get home to tell me the bad news. The unit had to be replaced. Truly this was kind of expected and he had already prepared a quote for replacement. I also had purchased the maintenance agreement for the year. I had them install as soon as possible since my wife is home. Casey and Raymond came as scheduled and did the removal and install on time. They were very aware of keeping the house clean as well as the yard. Very nice and very efficient with their time. I really do appreciate the time each of the staff took to make sure my house stayed as cool as possible and completed the install.

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  Response from the owner

  Thank you for your review, Merlin! We appreciate your support and are happy to hear you had a good experience with our team during your AC replacement.

• C

  Carol Butler

  5.0

  The 1st service request completed. 👍 The second project is in working. So far I have no complaints. The workers on time and are doing their job. They clean up at the end of the day.👍

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  Response from the owner

  Thank you for the fantastic review, Carol! We are thrilled to hear we were able to exceed your expectations!

• E

  Ethan Rogocki

  2.0

  I’ve had my split system installed now for about 3 years with mostly no issues. I had a random issue a little over a month ago that prompted them to replace my thermostat. Ever since my thermostat has been replaced, I have had nothing but issues. It’s either the system reading from the wrong sensor so my house either drastically overshoots, or drastically under what we set the thermostat at. Now the system is in a place where it continually errors out, and the heat just simply will not run. I’ve reported this to them several times, even called their emergency support and have received no call back or urgency on their part. TO BE FAIR: The technicians they have sent on site have tried their hardest to fix my system. Every time they visit, they inch the system closer to running like it should. They are very professional and nice, and I appreciate what they have done for me. That being said, my heat still isn’t on, and my house is 61. If they ever do manage to fix my system, I will update this review back to 5 stars because they have been, for the most part, a great company to work with. However, since my heat hasn’t worked an entire weekend for over a month now, and I do not feel any sort of urgency from them at this point, my frustration is starting to build. $12,000 and 3 years later after having my entire system replaced, it’s hard to say whether I would recommend or use their service again.

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  Response from the owner

  Thanks Ethan

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