Airforce 1 HVAC
Canal, Fort Myers, FL

Airforce 1 HVAC Reviews

3.9 stars based on 30 reviews

Featured Comments:

• K

  Kathleen Kouba

  2.0

  In September of 2019, I had a new blower motor put in my AC unit at the cost of $395.00. The company that put in the blower at that time was bought out by AirForce 1. In July of 2021, while on a quick trip to FL, I found that my blower again was bad and called AirForce 1 to fix it which they did. I was charged $1235.00. At the time, I didn't think anything about it as I was new at taking care of AC concerns since my husband had recently passed away. In December of 2021, I decided to check my paperwork for the AC unit and found that I had a 10 year warranty that was still in effect. I called AirForce 1 to discuss this. After several calls, I was told I was over charged $680, and they would give it to me in credit. Needless to say, I did not want credit. I wanted my money back. I was also told I was charged some sort of processing fee of $200 to get the blower from the supplier (I called other AC companies and was told it should be no more that $75, just a side note). After two more calls, I was told they would personally deliver my check to my house by the end of that week. It never happened. I called again had to, unfortunately, threaten them with other action. My check was finally mailed to me. This entire event took a month to resolve. I do have dates and who I talked with each time as my data. Also, I got a call from AirForce1 in the summer of 2021 telling me they would do a 16 point check up on my unit. After several calls with the receptionist, we finally came up with a date to have it done. The representative showed up as scheduled, did whatever check he was suppose to do, said good bye and that was the last I heard about my 16 point inspection. Not sure why they sent a rep out then give me no feedback.

• J

  Joyce Rhodes

  1.0

  Price quoted was not price charged. Fuel surcharge added on but was not told about this when on the phone making the appointment. Tech did not run the heat. He did not put the thermostat back to original setting after turning it down to run a/c. He did not check the filter. He did not flip the circuit breaker back on after working on the system. We went out after the service and came home to an 80 degree home. He did try to sell us a maintenance agreement. Call to the manager/owner was not returned.

• S

  Susan & Dean Hill

  2.0

  Early May we called for estimate on new AC and Ryan came out to talk with us. We made a down payment and AC and ducts in were installed on May 5 in one day, technicians on site were courteous but didn't finish the housing around the unit to prevent animals from getting in under our house. I won't even get into that! We were told it would take 2 or 3 days to have it fabricated. After calling to find out when it would be completed a technician was sent out May 17 who didn't know how to install the housing. He tried to install it but in the end it was ruined and new housing had to be fabricated for the opening. It was eventually installed near the end of the month. Promises made during the sales pitch by Ryan were not kept but we had air so we let it ride. This air conditioner was installed on a rental home we own next to our home. We had a local company install a new air conditioner on our home in July 2019, the following year that company sold out to Air Force 1 who picked up the warranty. Last Saturday that 2 year old AC quit working and at @ 2:05 PM in the afternoon we put in a call to Air Force 1 answering service and were told someone would call us back shortly(I will also say that we had that AC PMed in May by Air Force 1 when the AC was installed at our other home). Ryan returned our call at 3:00 PM and told us he would get a hold of a technician to come by and check it and it would be $169 for the service call. He called back at 3:04 PM and said he was unable to reach anyone, that they were out on jobs but would call us when they got in. That was the last we heard from anyone, I tried to call Ryan at 6:04 PM to see if someone was coming and the call went to voice mail. It is now Monday PM and no attempt has been made to contact us. Luckily, Sunday AM we were able to reach a local AC service and a tech was here in half an hour and had it fixed (just a matter of a reset). Our advice....stick with someone local, this company is poorly managed in Fort Myers and Ryan is more blow than show.

More reviews (7)