Air Source 1, LLC.
Mercantile, Port St Lucie, FL

Air Source 1, LLC. Reviews

3.9 stars based on 53 reviews

Featured Comments:

• R

  Rae T

  1.0

  To begin with, the day of our installation, our new a/c was dropped out of their truck onto our concrete driveway. Nothing was said or done to deal with it, it was installed anyway. Secondly, asking questions of the owner seemed to aggravate him, I had a question, I went out into the garage and told his assistant and he yelled to him in the driveway, and instead of coming into the garage to me, he yelled at me what did I want. I wasn't about to stand there yelling back and forth so I said I wanted to speak to him in the garage. He was very obviously aggravated and came into the garage and rudely addressed me like I was bothering him. It seemed like women folk questioning him wasn't okay with him, which was insulting to me. That was in February, now yesterday, I called with problems we've been having with with the unit, i.e. condensation dripping out of the plenum box, a strange noise in the unit when its fan comes on, and the a/c filters we were told to use (20" x 20" not fitting),and who ever the woman is who answers the phone downplayed every problem I was describing, which wasn't helpful. Then, she said she wouldn't be able to give me a time slot that day and would just have to call me the next day (today, 7/23/21) when someone would be here, but the entire day passed, no call, nobody showed up). This a/c wasn't free, we paid good money, and this poor service response is unacceptable. Let the buyer beware.

• K

  Kim Taylor

  5.0

  Bob, the Owner, was Wonderful! Since our AC went out in the evening, he was Kind enough to work us in to their schedule. We were actually the first appointment of the morning! The Technician called before he arrived, was On Time, Very Knowledgeable, Clean, and Considerate! End Result, the job was completed Successfully and we are Nice and Cool again! Thank GOD! I would Recommend them to Anyone who wants a Job Well Done!

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  Response from the owner

  We strive to be a company that makes our customers happy. Thank you for the very nice review. Please know we are here here for all of your AC needs.

• L

  Larry Percoco

  5.0

  Bob was great to work with! Air Source1 is a professional company with affordable pricing. I researched the company and they have been in business since 2010. Our A/C unit was diagnosed with a blower and coil issue. We were given several alternatives to fix the problems. The mechanical issues were explained to us in detail. Bob was considerate in given us different price points based on our affordability. I was referred to Air Source 1 by a neighbor and I would refer this company and Bob! Very professional and helpful!!

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  Response from the owner

  Mr Percoco we appreciate your feed back on our air conditioning services. We are happy to know that you were treated as we intend all our customers to be treated with professionalism and respect . Please let us know if you have any other air conditioning issues and we will take care of them right away. Thank you Heidi K.

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