Air Pro AC & Heating
Gilson, Houston, TX

Air Pro AC & Heating Reviews

4.8 stars based on 500 reviews

Featured Comments:

• J

  Joan Peters

  1.0

  The technician came on time, was polite, did the job quickly, was very knowledgeable and gave recommendations. But.......when I initially called I was told there was an automatic $119 call out service fee. I'm good with that. Then.........when he was done with my visit 15-20 min later he tells me I have an additional GAS SURCHARGE!!!! He didn't say how much. I waited til I was emailed my bill $25 GAS SURCHARGE!!!!!! I live 5.7 miles from their office! I called the office to ask them about it. Girl did not know so had to put me on hold, came back to say it was a surcharge. I replied it was a gas surcharge. I told he how far I lived from the office and her replied was he didn't come from the office, another clients. I agree but he also charged them a $25 gas surcharge. Again she put me on hold. She came back and said with the economy we have to, I told her I completely understand, but........when I called to initially get a technician scheduled I was told of the $119 call out fee, but no mention of the $25 gas surcharge. She asked did the technician not tell me? I said he was at my home did the job, finishing up my bill to leave, and then he tells me theres a gas surcharge. I figured a few dollars, but $25. Where did they get that number from? I told the lady I got a text to do a survey on the service I had with them, so I told her I wanted to call them before I did the survey. Again......she put me on hold. She came back and said manager was not there and would be back in an hour. She would talk with them and I'd get a call back from the manager or her. Nope never got a call! I have no issue with a gas surcharge, but not being up front letting with customers. Tacking it on the ticket with acknowledging it is screwing the customer. Would love to know where the $25 cost formula came from? 5.7 from office doesnt seem right to me.

• M

  Matt Crawford

  1.0

  Air pro came out to quote a whole house generator back in early May. I clearly stated that the generator needed to be installed on the far side of my garage. They increased the price in order to accommodate the cost of the additional distance from the main panel of my home. I understood this increase and agreed to a total price of $11,000. They sent a final contract and my home was placed in their queue. The contract clearly stated that my generator would be installed on the far side of the garage. As we all know generators are on back order. I talked to them several times over the last four months. And they let me know that while generators were slow to be delivered, I was in the queue. I have no issue with the delay in delivery, I had no issue paying more for the location I requested. However, the issue was when they came to set the generator a week ago. When they delivered the generator they called and asked for half payment, which I paid via credit card over the phone. I thought everything was going smooth. Delayed, but smooth. However, one hour after I paid the half payment, they called to tell me that the price needed to be increased by $3,670! I thought it was a joke. It wasn’t. I talked to the sales person and eventually the general manager. The GM understood it was their error and admitted to messing up the quote, but was unwilling to meet the commitment. He stated that he was going to talk to his sub-contractor to try and reduce the price increase. I informed him that I was not going to pay more than what we agreed to back in May. He assured me that he wanted to find a way to work it out and he would get back to me. That was a week ago and I have heard nothing. Buyer beware. Do not do business with Air Pro. They do not meet their commitments and try to strong arm you the day of the install. Luckily, I was able to get my payment refunded.

• V

  Vanja F.

  5.0

  Unfortunately, I had quite bad experience with AirPro since they installed my AC 1.5 years ago. I have been trying to get their support last few months. They were not returning calls and when I finally got to speak with a manager, he was rude and even raising his voice. I had to ask him to lower his voice. He promised to call me back with resolution, and 6 weeks (or even more) after, there was no call. I called again Friday and the nice lady scheduled John to come today. He was the most helpful person ever. Looked at everything, corrected what needed to be corrected, did maintenance (as I was told they will contact me for 2x a year for maintenance, but never did). He also found something else that needs to be improved, and acted on it at that time by calling the office and having them schedule his visit within 3 day from now to fix that. John was also very helpful in explaining all, as I am not the expert. He saved the face of Air Pro and I hope he gets recognized for this. Thank you John for being professional, fast and kind!

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  Response from the owner

  Thank you for allowing us to come and correct the error on our part and deepest apologies for the inconvenience and stress, we strive to get to all of our calls and correct all issue. I'm very happy to hear that John was able to correct your issues and return you to a satisfied customer. Thank you for being a part of the AirPro extended family!

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