Air Cantu
Utopia, San Antonio, TX

Air Cantu Reviews

4.4 stars based on 18 reviews

Featured Comments:

• J

  Jessica Quinn

  4.0

  Mr. Cantu and his team responded very quickly to my request for a quote. I also found their quote to be cheaper than all other places that I called. A few things that he told me was that he personally did the install and the most important day of the unit was install day. I very much would have liked to go with Air Cantu but I needed work on my AC on Saturday so did not want to wait until Monday. I definitely thought Mr. Cantu and crew would be folks that I would call (hopefully I won't need that for awhile).

• V

  Vanessa Aldana

  5.0

  Air Cantu for the Win! I am very pleased with the company from start to finish – their response time was exceptional, the technicians were not only punctual but very respectful, professional, and their knowledge base and attention to detail was phenomenal. They were very thorough while explaining the existing issue and even provided me with helpful preventative maintenance tips. I am beyond pleased with Air Cantu’s services and will definitely remain a customer for life!

  ---

  Response from the owner

  Thanks for trusting Air Cantu for your HVAC needs. You can count on us to provide continued exceptional service.

• m

  mungiajenny

  1.0

  So I’ve used this company in the past and was really happy with them. However, this time around I was disappointed in the company. A service guy came to our home on Thursday and found the problem quickly. He was able to fix the issue with a temporary part, as the part we needed would be replace the following day. The only down fall I have is their communication. The next day I didn’t hear from anyone. So at noon I finally called, to get a follow up on the part and time of service. After four attempts, my call was finally answered and I got an update on my follow up service. A lady over the phone explained they would be here by 1pm and of course 3:30pm hit and still nothing. So I called again and was place on a Saturday service. Saturday came and they didn’t even call or come by. By this time I’m over the company. On Monday I get a call “oh we’re on the way.” Finally part replace. I definitely will not be using them in the future. As a customer I would have loved to been in the loop/communication on follow up service. Overall really not please with their service.

  ---

  Response from the owner

  Ma’am we temporarily repaired your unit, which kept your house cool because it was an after hours call (which was not billed as so). We are a small business and strive to attend to everyone’s HVAC needs in this time of extreme heat. Priority takes precedence as we have commercial businesses and elderly people we serve. We will work on communicating more efficiently, but we understand if you decide to seek service elsewhere.

More reviews (2)