Affordable Heating & Air Conditioning
Valley, Castro Valley, CA

Affordable Heating & Air Conditioning Reviews

4 stars based on 4 reviews

Featured Comments:

• G

  Gina Page

  1.0

  I made a appt with this company over a week ago to get a est for a new heater in my rental. George made the appt for July 10th,2021 Between 9am and 11:00am. I sat there for 2 hours waiting for him so I called him at 11:00 and he answered the phone and said he couldn’t located were he made the appt. and if I wanted he could come in a hour or so. I told him forget it I will call another company. How unprofessional. My time is just as important.

  ---

  Response from the owner

  i do understand how important is every one time , not only miss gina but any body who is waiting it will fell like even longer - she did make a appointment we me , unfortunately i , miss place her appointment, when she call me i always answer at any time, i offered to get there with an hour i offered a my apology to her and to get there a soon as possible it was too late for me, she was very upset everyone make mistake not only the employee but also the owner as well .. her appointment was found 2 date later under my desk.. sorry miss gina for feeling this way our intension was to get you the best service but missing a appointment it not represent my company just because i miss place your appointment. this is not excused only telling you what happened!

• A

  Aditya Khargonekar

  5.0

  Timely, professional, explained everything they were doing and did it well. Really liked working with them and will contact them if further HVAC needs arise.

  ---

  Response from the owner

  we are very happy to hear the your one more happy customer appreciate your business.

• w

  willywoollove

  5.0

  Friendly, fast, and a fair. Explained clearly what they needed to do and why it needed to be done. We always call them.

  ---

  Response from the owner

  i really appreciate your comments after 21 year on this trade i fell the need of poor customer service out there some business operate because they have to many call or to many employee but never 101 customer service. i hope people take the time and made understand how your appliance work from top to bottom ..

More reviews (1)