Advanced Heating & Cooling Co
Line, Penfield, NY

Advanced Heating & Cooling Co Reviews

3.7 stars based on 19 reviews

Featured Comments:

• G

  Geisel

  5.0

  I had a furnace installed by Advanced years ago at my home. I chose them mostly because the guy I dealt with was upfront, knowledgeable, explained things well, answered all my questions, and didn't try to oversell. In fact, he recommended not going with one of the more expensive units, as I might never recoup the price difference because of my particular situation. Years later I purchased a property to fix up for resell. I met with and got quotes from representatives of 3 or 4 local companies for AC installation. It was an easy decision to go with Advanced. Since then I have had Advanced install 2 more AC units, a furnace, and a heat pump at other properties. I have always been impressed with the quality of their work and attention to detail, their promptness, and how comfortable the installers and other staff are to deal with. I feel I can always count on Mike D'Andrea (Operations Manager) to be honest and fair, and to provide options but also make cost-effective recommendations for me. Helen is so nice and reliable in the office, and it has been a pleasure dealing with Jeff and Alex (and others) who do a thorough job and impress me with the quality work they do. When those guys show up, my worries go away.... I recommend Advanced to others whenever the opportunity arises!

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  Response from the owner

  David, I know this response is late in coming but we appreciate you as a client. Mike D'Andrea together with the technicians and office staff are always ready to serve your need. Overseeing the operation from my perspective, I can honestly say that I feel blessed to have the employees we have. They do look out our clients, Advanced, each other and the wholesale houses we frequent. Thank you, Michael Pudetti, President/CEO

• P

  Peter Hashim

  1.0

  I called because of a rumbling noise that I thought was the boiler. It was my hot water tank. After Jeff told me a load of horse manure, he said I needed 2 expansion tanks and a new hot water tank, as well as a new exhaust pipe. $2300 all together. He also didn't close my floor drain properly so my basement flooded after my son showered. He charged me 86 and change for the privilege of cleaning that up. My water tank just needed to be drained. Horrible experience. Thanks for nothing Jeff. Will never call again.! He also told me not to call the office cause "he was selling it", weird right?

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  Response from the owner

  Mr. Hashim, Please give me a call I would like to discuss what you wrote. I called and left a message on your cell phone. The statement "After Jeff told me a load of horse manure" is totally improper. Our men are trained very well in these situations. I spoke with Jeff, the technician, and the service manager that Jeff was in contact with while at your home. Jeff remembers you saying that you were selling your home within the next year and you really didn’t care whether the recommendations were done or not, “the new buyer will need to deal with those issues”. Jeff told me that he expressed goodwill by explaining the need for the expansion tanks, the vent pipe repair and the backflow preventer. All repairs to bring the system up to code and keep safe. He quoted a new hot water tank, repairs to the venting, an expansion tank for the water heater. As for the boiler, the quote was for a new Extrol 30Lb expansion tank, the existing one has a failed/ruptured diaphragm, a new backflow preventer, the draining, fill and bleeding of the system. The total was $2,190 plus tax. I asked Jeff about the floor drain, he said that Mr. Hashim opened the drain cap and when Jeff completed the inspection and drainage try on the water tank, he believed Mr. Hashim put the cap back. Either way he never touched the cap. Reasons for the recommendations: 1. The rumbling noise you were experiencing was due to excessive calcium and lime sediment in the base of the water heater. With trapped water underneath the sediment, at the bottom of the tank, when the burners are on the water boils and creates the noise you were hearing. Your situation was that the drain was clogged from not being drained regularly. For this reason, we stand by the recommendation. The Extrol or expansion tank is listed in the installation manual and is required as per code. This reduces pressure in the system when heating the water. Left unchecked, the resulting pressure increase can cause relief valve discharge and other potentially unsafe conditions. Plumbing codes (section 608.3), International Residential Code (P2903.4) and 2015 Mechanical code Section 1002.1 all require the expansion tank to be installed. 2. The venting repair is a standard upgrade when the venting in not up to code. Codes sighted: National Fuel Gas Code (ANSI Z223.1- latest edition). The Natural Gas and Propane Installation Code (B149.1-00 latest edition). Failure to properly install the venting system could result in property damage, personal injury, or death. 3. The boiler repair: the code is when a boiler system is drained and there is work done within the water circuit of the boiler a backflow preventer must be installed. A backflow preventer keeps the water from the house system separate from contamination of the water in the boiler system. It only allows water into the system. If the pressure rises the water will not back into the drinking water of the house. Refer to Section 5-1.31 of the State Sanitary Code and Residential Code of New York State Section P29022 4. An expansion tank for the boiler system. Jeff checked the existing tank and found that the inner diaphragm was failed and in need of replacement due to Plumbing and Building code requirements. Please give me a call so we can discuss this matter and remedy any misunderstanding. Michael Pudetti President/CEO Mr. Hashim,

• J

  Juan Mercado

  1.0

  Never Hire Advanced Heating and Cooling!! My Generator was working fine before I contacted them for service. October 10th they sent a guy to service my Generator and furnace. He had never service a furnace before.He told me that he was a mechanic and this was the first furnace he was servicing. He started taking everything apart. He remove the Fuse, The battery and turn off the Braker.He did not know what to do next. I told him to stop and call them to send somebody else. October23rd there was a power outage and my Generator did not work. I was up all night pumping water out of the basement.November 1rst they sent someone else who told me that the battery had to be replaced. He replaced it and it worked for about a week.It did not make any sense to me. I contacted them again. This time they told me that I needed a new battery charger and it would cost $474 in addition to the $664.05 I had already paid them.I became very suspicious. At this point I told them to return the battery and I contacted a new service company for a second opinion.The new inspector check everything.He told me that the generator was in good condition and the battery was fine.The problem was caused by the people who serviced the generator.They removed the fuse and turned the Braker off which caused the Battery to die.I feel that I have been taken advantage of. I don't want anybody to go through this. I will be taking further legal action with the papers my new service company provided.

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  Response from the owner

  We did a few things for Mr. Mercado. First, we did a furnace maintenance, second, we did a maintenance on his 11-year-old generator. We changed the oil, filter, and spark plug. We started the system a few times and checked the output. All was working fine. We received a call a few months after we did the maintenance on his generator. The call was that his generator did not start. We dispatched a service tech and found that his 11-year-old battery was faulty. We checked the health of the battery and found a voltage of 3.3 volts. We installed a new battery and checked the system for proper operation. One month later Mr. Mercado called and stated that he did a test and the unit did not start. We sent a man out, no service call charge, and checked the system. The battery was too low to start the unit. Our technician went a bit farther this time and checked the charging system. We found out that the charging system was faulty. We brought the new battery to our office and charged it. We gave Mr. Mercado a cost for two charging systems, 1. the direct replacement and 2. a lower priced battery tender system. Mr. Mercado choose to have another company check the system. We brought the fully charged battery back and installed it. The second company checked out the system and after numerous additional visits to his home they came to the same conclusion our technician did. The battery charging system was faulty. The company, he chose to repair the charger, charged $100 to $200 (depending on which charger he would have picked from us) more than what we quoted for the repair. The second company came to the same conclusion our service technician did and then went on to charge more for the repair than we quoted. Mr. Mercado claimed that we shorted out his battery charger. The charger was 11 years old protected by a fuse. Our technician has done many generator maintenances and knows the systems very well. This generator is a common generator and the charging system, just like any part in an 11-year-old system, is subject to fail. We wish Mr. Mercado the best in the future and are willing to discuss this matter further in order to clear up any miscommunication. Please contact us at (585) 381-2590. We are happy to speak with you and eager to help in any way we can. Best, Michael Pudetti Best, Michael Pudetti

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